Verified Job
IT / Software / Data Analyst
Software Support Specialist- job post Siemens
IT / Software / Data Analyst
#804634
Remote / WFH
Siemens
Job Description
Full job description
Change the future with us.
We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.
Why you’ll love working for Siemens!
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Profit sharing available.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused.
Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.
Responsibilities:
The Software Support Specialist is responsible for the day-to-day support of the Siemens Mobility Canada dispatch and communications software products. The Software Support Specialist provides guidance and troubleshooting for customer issues and provides support for maintenance activities.
What will your day look like?
Provide remote support to dispatch and maintenance customers by providing first-hand expertise.
Perform routine system performance monitoring.
Perform and support investigations and root cause analysis of issues and provide reports.
Provide training and guidance to customers on the operation of their systems.
Implement the best possible action plan of response to mitigate delays during unplanned emergency operations.
Provide on-call emergency support as part of a support group.
Support the testing and commissioning of software releases.
What will you need to succeed?
Bachelors of Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering, or related field, or work experience.
3+ years of experience in a related function.
Bilingual (English & French)
Strong communications skills; ability to sustain technical conversations by phone or email.
Change the future with us.
We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.
Why you’ll love working for Siemens!
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Profit sharing available.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused.
Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.
Responsibilities:
The Software Support Specialist is responsible for the day-to-day support of the Siemens Mobility Canada dispatch and communications software products. The Software Support Specialist provides guidance and troubleshooting for customer issues and provides support for maintenance activities.
What will your day look like?
Provide remote support to dispatch and maintenance customers by providing first-hand expertise.
Perform routine system performance monitoring.
Perform and support investigations and root cause analysis of issues and provide reports.
Provide training and guidance to customers on the operation of their systems.
Implement the best possible action plan of response to mitigate delays during unplanned emergency operations.
Provide on-call emergency support as part of a support group.
Support the testing and commissioning of software releases.
What will you need to succeed?
Bachelors of Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering, or related field, or work experience.
3+ years of experience in a related function.
Bilingual (English & French)
Strong communications skills; ability to sustain technical conversations by phone or email.
