Verified Job
IT / Software / Data Analyst
Technical Service Lead Coordinator
IT / Software / Data Analyst
#58773
Remote / WFH
Baxter
Job Description
Req # 203646 Location Batesville, Indiana, United States Job Category Technical Services Date posted 06/04/2026
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Where Your Purpose Accelerates Our Mission
Every day, Baxter helps save and sustain lives—and this role plays a key part in making that happen.
This is where your troubleshooting skills directly impact patient care.
This is where your work helps customers keep life-saving equipment running.
Your Role at Baxter
As a Technical Service Lead Coordinator, you’ll be the go-to expert for resolving technical issues with Baxter’s medical equipment. You’ll work closely with customers, field technicians, and internal teams to diagnose problems, guide solutions, and ensure a smooth customer experience.
You’ll combine technical knowledge with customer support, helping resolve real-world issues while keeping everything properly documented and compliant.
Your Team
You’ll be part of a collaborative technical support team that partners with service, engineering, and sales teams to solve problems and improve products.
This role works an 8-hour shift within business hours (8:00 AM–6:00 PM, Monday–Friday) and includes a shared on-call rotation to support after-hours needs.
What You’ll Be Doing
Troubleshoot mechanical and electrical issues on medical devices
Provide technical support via phone, email, and web-based systems
Document all customer interactions, complaints, and resolutions in FDA-compliant systems
Create and manage service requests, work orders, and service parts orders
Track and update service activities through approved contact management systems
Coordinate parts replacement and returns for engineering analysis
Support product upgrades, modifications, and new product releases
Interface with engineering, service logistics, and sales for technical issue resolution
What You’ll Bring
High school diploma or equivalent required
2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
Ability to read and interpret technical manuals, schematics, and electrical diagrams
Experience providing technical support in a help desk, service, or field support environment
Experience documenting service activity and managing requests in ticketing or case management systems
Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
Experience supporting medical devices or working in a regulated environment preferred
Experience using diagnostic equipment such as voltmeters and basic hand tools preferred
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is$60,000 - $82,500.
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Where Your Purpose Accelerates Our Mission
Every day, Baxter helps save and sustain lives—and this role plays a key part in making that happen.
This is where your troubleshooting skills directly impact patient care.
This is where your work helps customers keep life-saving equipment running.
Your Role at Baxter
As a Technical Service Lead Coordinator, you’ll be the go-to expert for resolving technical issues with Baxter’s medical equipment. You’ll work closely with customers, field technicians, and internal teams to diagnose problems, guide solutions, and ensure a smooth customer experience.
You’ll combine technical knowledge with customer support, helping resolve real-world issues while keeping everything properly documented and compliant.
Your Team
You’ll be part of a collaborative technical support team that partners with service, engineering, and sales teams to solve problems and improve products.
This role works an 8-hour shift within business hours (8:00 AM–6:00 PM, Monday–Friday) and includes a shared on-call rotation to support after-hours needs.
What You’ll Be Doing
Troubleshoot mechanical and electrical issues on medical devices
Provide technical support via phone, email, and web-based systems
Document all customer interactions, complaints, and resolutions in FDA-compliant systems
Create and manage service requests, work orders, and service parts orders
Track and update service activities through approved contact management systems
Coordinate parts replacement and returns for engineering analysis
Support product upgrades, modifications, and new product releases
Interface with engineering, service logistics, and sales for technical issue resolution
What You’ll Bring
High school diploma or equivalent required
2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
Ability to read and interpret technical manuals, schematics, and electrical diagrams
Experience providing technical support in a help desk, service, or field support environment
Experience documenting service activity and managing requests in ticketing or case management systems
Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
Experience supporting medical devices or working in a regulated environment preferred
Experience using diagnostic equipment such as voltmeters and basic hand tools preferred
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is$60,000 - $82,500.
