Verified Job
IT / Software / Data Analyst
Tech Support- job post Shiva Infotech Innovations Delhi
IT / Software / Data Analyst
#794571
Remote / WFH
Shiva Infotech Innovations Delhi
Job Description
Full job description
Why Join Us?
Opportunity to work with cutting-edge technology solutions.
Hands-on experience in client interaction and software support.
A supportive environment to nurture your skills and grow professionally.
e-Mail : jobs@shivainfotech.com
Tech Support
Experience : 1-2 Year Qualification :Graduate/ MCA/ BTech and Diploma in IT Required Skills:
Bug testing ,write test cases ,Maintenance of data in excel.
use plans to improve information flow and operational improvements.
Utilize standard LifePoint issue/ticket tracking software and manage workflow.
Work with business line analysts/managers to ensure consistent reporting standards are employed.
Design and develop components of executive management reporting packages.
Monitor system performance of Hyperion Financial Management (HFM), Hyperion Planning, and other supported systems.
Provide recommendations to the IT Manager for enhancements or new system designs which he/she feels would benefit LMV Automotive Systems.
Support to Client on our software products.
Off site & on site client support
Key Requirements
Experience in customer support is a plus.
Proficiency in MS Office and CRM software.
Proficiency in English.
Market knowledge
Communication and negotiation skills
Ability to build rapport
Time management and planning skills
Follow internal SOP
Why Join Us?
Opportunity to work with cutting-edge technology solutions.
Hands-on experience in client interaction and software support.
A supportive environment to nurture your skills and grow professionally.
e-Mail : jobs@shivainfotech.com
Tech Support
Experience : 1-2 Year Qualification :Graduate/ MCA/ BTech and Diploma in IT Required Skills:
Bug testing ,write test cases ,Maintenance of data in excel.
use plans to improve information flow and operational improvements.
Utilize standard LifePoint issue/ticket tracking software and manage workflow.
Work with business line analysts/managers to ensure consistent reporting standards are employed.
Design and develop components of executive management reporting packages.
Monitor system performance of Hyperion Financial Management (HFM), Hyperion Planning, and other supported systems.
Provide recommendations to the IT Manager for enhancements or new system designs which he/she feels would benefit LMV Automotive Systems.
Support to Client on our software products.
Off site & on site client support
Key Requirements
Experience in customer support is a plus.
Proficiency in MS Office and CRM software.
Proficiency in English.
Market knowledge
Communication and negotiation skills
Ability to build rapport
Time management and planning skills
Follow internal SOP
