Team Member Extended Warranty Claims Non Motor

All Risk Claims Management
Implement Claims SOP within the team and service network and ensure adherence of the same in region
Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region
Guide and direct the team member in handling critical claims
End to End claims processing, approving/repudiating claims considering policy terms and conditions
Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing
Interact with Service Providers’/logistic partners for timely service delivery and monitor service providers payments
Updating customers about the claim’s status
ACS Control and Loss Minimization
Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs ( Authorized Service Providers ) to control repair cost and reduce repeat repairs
Periodic ASP audits for the region
Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region
Customer grievance management
Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.