Team Manager-Customer Service-Relationship Banking Group

Job description
Roles and Responsibilities

Job Role

Lead a team of 8-12 sales officers to deliver exceptional results in outbound sales, ensuring quality, call productivity, and cross-selling.

Oversee the sales floor, maintain discipline, resolve officer queries, escalate issues to relevant departments, and keep officers informed about process/product updates, workstation availability, and other essential information.

Key Performance Indicators (KPIs)

Quality: Achieve high customer satisfaction ratings and minimize complaints.

Call Productivity: Meet or exceed monthly sales targets while maintaining a productive work environment.

Cross-Selling: Successfully upsell and cross-sell financial products to customers, increasing revenue and market share.

Requirements

Education: Graduate degree

Experience: Minimum 3-5 years in servicing financial products and at least 2 years in managing a team

Skills:
• Excellent verbal and written communication skills
• Proficient in MS Excel, including formulas like V Lookup and Pivot
• Strong leadership skills, including team motivation, adaptability, and SOP delivery
• Confident, willing to learn, and possesses an upbeat, positive attitude with integrity
• Self-motivated team player who can establish rapport quickly with peers, managers, and customers Read more