Verified Job
Advertising - Public Relations
Team Leader Operational Support and Assurance
Advertising - Public Relations
#747144
Remote / WFH
NZ Qualifications Authority
Job Description
Team Leader Operational Support and Assurance
Permanent | Full Time
Whakatairangatia nga kete o te matauranga ki te ao marama! E te tai whakarunga, e te tai whakararo, nau piki mai, nau kake mai ki te Mana Tohu Matauranga o Aotearoa.
May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.
Mo te turanga | About the role
NZQA is seeking an experienced and people-focused Team Leader to join the Quality Assurance Division (QAD) in Wellington.
This is a key leadership position responsible for leading a high-performing team that delivers operational support, coordination and secretariat services, and assurance activities that support NZQA's quality assurance functions across the tertiary education sector.
The team plays a critical role in ensuring efficient business operations, supporting compliance activities, maintaining effective systems and processes, coordinating stakeholder engagement activities, and delivering excellent service to both internal and external stakeholders.
As Team Leader, you will lead, coach and develop a team of seven staff while driving continuous improvement initiatives, building strong stakeholder relationships, and ensuring high-quality service delivery across the division.
In this role, you will:
Lead and develop a high-performing team to deliver quality operational and administrative services.
Oversee operational support, secretariat functions and service delivery across QAD.
Manage priorities, performance and assurance processes to support compliance and business objectives.
Act as the escalation point for complex operational, customer service and compliance matters.
Use performance insights to drive process improvements, customer experience and organisational effectiveness.
Build strong partnerships with education organisations, sector agencies, professional bodies and internal stakeholders.
He ahei au | What you'll bring to the role
To be successful in this role, you'll be an experienced operational leader who enjoys developing people, improving systems and delivering excellent customer-focused outcomes.
You will have:
Experience using CRM systems, workflow management tools, databases and Microsoft Office applications.
Demonstrated success leading teams and building capability in a complex environment.
A continuous improvement mindset, with the ability to identify opportunities and implement effective solutions.
Strong stakeholder engagement skills and the ability to build trusted working relationships across a range of audiences.
Experience working in regulatory, compliance, quality assurance or contract management environments. Knowledge of the tertiary education sector would be desirable.
Nga Painga o NZQA | Why choose NZQA
Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world-class assessment, quality assurance and qualifications. We are passionate about ensuring learners' achievements are recognised, allowing people to fully participate in employment, society and their communities.
NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Maori and Pacific staff, including active networks that help guide and strengthen our strategic direction.
Discover more about what we offer: NZQA Staff Benefits.
Pehea te tono mai | How to apply
For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying/viewing through Seek, please click `apply now' to access these links.
If you would like to discuss further, please contact Susan McFadyen on (04) 463 4372.
To apply, please include your CV and cover letter, prior to or latest by 5.00pm on Tuesday, 28 July 2026.
You must have the right to live and work in Aotearoa New Zealand to apply for this role.
NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.
Show less
Permanent | Full Time
Whakatairangatia nga kete o te matauranga ki te ao marama! E te tai whakarunga, e te tai whakararo, nau piki mai, nau kake mai ki te Mana Tohu Matauranga o Aotearoa.
May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.
Mo te turanga | About the role
NZQA is seeking an experienced and people-focused Team Leader to join the Quality Assurance Division (QAD) in Wellington.
This is a key leadership position responsible for leading a high-performing team that delivers operational support, coordination and secretariat services, and assurance activities that support NZQA's quality assurance functions across the tertiary education sector.
The team plays a critical role in ensuring efficient business operations, supporting compliance activities, maintaining effective systems and processes, coordinating stakeholder engagement activities, and delivering excellent service to both internal and external stakeholders.
As Team Leader, you will lead, coach and develop a team of seven staff while driving continuous improvement initiatives, building strong stakeholder relationships, and ensuring high-quality service delivery across the division.
In this role, you will:
Lead and develop a high-performing team to deliver quality operational and administrative services.
Oversee operational support, secretariat functions and service delivery across QAD.
Manage priorities, performance and assurance processes to support compliance and business objectives.
Act as the escalation point for complex operational, customer service and compliance matters.
Use performance insights to drive process improvements, customer experience and organisational effectiveness.
Build strong partnerships with education organisations, sector agencies, professional bodies and internal stakeholders.
He ahei au | What you'll bring to the role
To be successful in this role, you'll be an experienced operational leader who enjoys developing people, improving systems and delivering excellent customer-focused outcomes.
You will have:
Experience using CRM systems, workflow management tools, databases and Microsoft Office applications.
Demonstrated success leading teams and building capability in a complex environment.
A continuous improvement mindset, with the ability to identify opportunities and implement effective solutions.
Strong stakeholder engagement skills and the ability to build trusted working relationships across a range of audiences.
Experience working in regulatory, compliance, quality assurance or contract management environments. Knowledge of the tertiary education sector would be desirable.
Nga Painga o NZQA | Why choose NZQA
Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world-class assessment, quality assurance and qualifications. We are passionate about ensuring learners' achievements are recognised, allowing people to fully participate in employment, society and their communities.
NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Maori and Pacific staff, including active networks that help guide and strengthen our strategic direction.
Discover more about what we offer: NZQA Staff Benefits.
Pehea te tono mai | How to apply
For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying/viewing through Seek, please click `apply now' to access these links.
If you would like to discuss further, please contact Susan McFadyen on (04) 463 4372.
To apply, please include your CV and cover letter, prior to or latest by 5.00pm on Tuesday, 28 July 2026.
You must have the right to live and work in Aotearoa New Zealand to apply for this role.
NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.
Show less
