Verified Job
Recruiter / HR / Admin
Team Leader, Intake, Triage and Intelligence
Recruiter / HR / Admin
#652993
Remote / WFH
Job Description
Full job description
THE ROLE
The Team Leader plays a key role in leading a high performing team tasked with delivering the Victorian Social Services Regulator's functions under the Social Services Regulation Act 2021 (the Act) and regulatory frameworks.
As Team Leader, you are responsible for supporting regulatory staff to undertake a range of regulatory responsibilities, including responding effectively as the initial point of contact for service providers and users, assessing incoming matters for prioritisation and allocation, information sharing, and intelligence gathering/reporting.
Being a senior role, it requires leadership by example and support to regulatory officers to enable the utilisation of the full suite of regulatory tools available to monitor compliance and respond to non-compliance, from the provision of authoritative regulatory advice to investigation and enforcement activities.
This role is expected to have expertise in understanding and applying principles of risk-based regulation to the regulatory activities for which the team is responsible. Responsibilities can include conducting risk-based assessments, investigations, and regulatory interventions, supporting the registration and monitoring of providers, management and organising of incoming notifications, data and intelligence, and ensuring service provider compliance with quality and safeguarding obligations.
The Team Leader supports the Regulator's mission to ensure that social services are safe and treat people with agency and dignity. The role contributes to a strong culture of integrity, fairness, and accountability in the regulation of social services.
ACCOUNTABILITIES INCLUDE
Effectively manage and provide leadership to a team of employees by leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes, modelling behaviours integral to good people management and SSR values, and where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility.
Lead complex, sensitive assessment and analysis of multiple sources of data and information to prepare and present intelligence to inform regulatory action or proactive campaigns to address harms.
Coordinate the further development of the SSR's intelligence capability, including the refinement of supporting systems and processes to drive improvements in regulatory practice and performance.
THE ROLE
The Team Leader plays a key role in leading a high performing team tasked with delivering the Victorian Social Services Regulator's functions under the Social Services Regulation Act 2021 (the Act) and regulatory frameworks.
As Team Leader, you are responsible for supporting regulatory staff to undertake a range of regulatory responsibilities, including responding effectively as the initial point of contact for service providers and users, assessing incoming matters for prioritisation and allocation, information sharing, and intelligence gathering/reporting.
Being a senior role, it requires leadership by example and support to regulatory officers to enable the utilisation of the full suite of regulatory tools available to monitor compliance and respond to non-compliance, from the provision of authoritative regulatory advice to investigation and enforcement activities.
This role is expected to have expertise in understanding and applying principles of risk-based regulation to the regulatory activities for which the team is responsible. Responsibilities can include conducting risk-based assessments, investigations, and regulatory interventions, supporting the registration and monitoring of providers, management and organising of incoming notifications, data and intelligence, and ensuring service provider compliance with quality and safeguarding obligations.
The Team Leader supports the Regulator's mission to ensure that social services are safe and treat people with agency and dignity. The role contributes to a strong culture of integrity, fairness, and accountability in the regulation of social services.
ACCOUNTABILITIES INCLUDE
Effectively manage and provide leadership to a team of employees by leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes, modelling behaviours integral to good people management and SSR values, and where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility.
Lead complex, sensitive assessment and analysis of multiple sources of data and information to prepare and present intelligence to inform regulatory action or proactive campaigns to address harms.
Coordinate the further development of the SSR's intelligence capability, including the refinement of supporting systems and processes to drive improvements in regulatory practice and performance.
