Job profile The role of a Process Leader is to ensure that the tasks assigned are completed on time, accurately and completely. He is responsible for understanding the promised service to his client (s). He is responsible for following all the agreed processes and procedures diligently and without any requirement for follow up from his line manager. His responsibility includes attending all training programs assigned to him, attend periodic team meetings, feedback sessions and to seek clarifications where the process or deliverables are unclear to him. He can manage the team and client independently. He is responsible to ensure that his attendance is regular, and his absences are planned. The Process Leader reports into the Manager and is required to escalate issues to his direct line manager related to client servicing. Candidate Profile Proven experience in human resources policies and procedures. Minimum 2 - 3 years experience in team management. Able to manage the team of 6-8 people. Excellent English communication and people skills. Able to understand the client requirement and deliver the output accordingly. Good knowledge of client management, issue handling. Able to transition processes independently. Able to train team. Willing to work long/extended hours. Personal Characteristics Good English Communication skills (Verbal/Written) Good team management skill. Good client management skill. Disciplined process-oriented work style Able to work effectively under pressure Ability to work equally well either independently or as part of a team An eye for details Learning approach Experience : Minimum 2 -3 years experience Job Location : Pune Salary : INR 4.00 - 5.00 lpa If Interested, Kindly mail your resume on below details: Contact person: Monica Arthur Mobile No: ++2323580+ Email Id: [Confidential Information