Team Leader - Customer Care Executive

To identify and work with low performing agents to improve their performance

▪ Setting priorities and working with agents for grooming and skill development

▪ Keeping track of performance of team and preparing strategies for low performer agents

▪ Grooming & Motivation To share regular feedback with Team for their skill & personality development

▪ To identify Individual interest and coach/groom them for next level

▪ Ensure to create professional environment within the team

Crisis management & Continuous improvement

▪ Prepare and present weekly performance review

▪ To Share performance report with team

▪ Support team by answering their queries.

▪ Report any live/real time issues immediately to Manager which is related to process.

Interested candidates to inbox their resumes at shreshtha.sen1@indiraivf.in or WhatsApp on +91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

Provident Fund
Experience:

total work: 4 years (Preferred)
Work Location: In person


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