Verified Job
IT / Software / Data Analyst
System Analyst
IT / Software / Data Analyst
#54303
Remote / WFH
Primex Clinical Laboratories Inc
Job Description
Key Responsibilities
IT Operations Management: Oversee day-to-day IT operations for the entire laboratory and its remote field staff. Ensure all systems (servers, network, PCs, laboratory devices) are running smoothly and securely. Develop and enforce IT policies and standard operating procedures to maintain a stable IT environment.
User Support (Tier 2/3): Serve as the escalation point for complex technical issues. Provide advanced support to in-house lab personnel as well as remote phlebotomists in the field. For example, troubleshoot VPN connections for phlebotomists accessing the LIS remotely, resolve connectivity issues with remote printing of lab reports, and support any IT needs at off-site clinics drawing samples for Primex.
Soft Skills & Abilities
Leadership: Demonstrated ability to lead small teams or projects. Strong organizational skills to juggle multiple priorities and projects. Capable of mentoring junior staff and fostering a dependable support team.
Problem-Solving: Excellent analytical and troubleshooting abilities, especially in high-pressure or time-sensitive situations (e.g., LIS goes down, network outage affecting lab operations). A proactive mindset to identify potential issues before they escalate and to implement preventive measures.
Communication: Exceptional communication skills, both written and verbal. Able to explain technical concepts to non-technical stakeholders clearly and to write clear documentation. Comfortable coordinating with external vendors or client IT departments in a professional manner.
IT Operations Management: Oversee day-to-day IT operations for the entire laboratory and its remote field staff. Ensure all systems (servers, network, PCs, laboratory devices) are running smoothly and securely. Develop and enforce IT policies and standard operating procedures to maintain a stable IT environment.
User Support (Tier 2/3): Serve as the escalation point for complex technical issues. Provide advanced support to in-house lab personnel as well as remote phlebotomists in the field. For example, troubleshoot VPN connections for phlebotomists accessing the LIS remotely, resolve connectivity issues with remote printing of lab reports, and support any IT needs at off-site clinics drawing samples for Primex.
Soft Skills & Abilities
Leadership: Demonstrated ability to lead small teams or projects. Strong organizational skills to juggle multiple priorities and projects. Capable of mentoring junior staff and fostering a dependable support team.
Problem-Solving: Excellent analytical and troubleshooting abilities, especially in high-pressure or time-sensitive situations (e.g., LIS goes down, network outage affecting lab operations). A proactive mindset to identify potential issues before they escalate and to implement preventive measures.
Communication: Exceptional communication skills, both written and verbal. Able to explain technical concepts to non-technical stakeholders clearly and to write clear documentation. Comfortable coordinating with external vendors or client IT departments in a professional manner.
