Support Officer - Customer First Aid Mental Health

Location
Milton QLD 4064
 
Benefits
Pulled from the full job description
Salary packaging
 
Full job description
Maximum Term opportunity until 19 December 2025
Full time hours
Work for the world’s largest humanitarian organisation
About us
Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role
The role of the Support Officer - Customer FAMH is to deliver exceptional and professional customer service to all First Aid and Mental Health Training clients and key stakeholders. This will entail responding to phone calls and email enquiries, assessing and responding to customer needs and demonstrating an in-depth knowledge of services and products to ensure needs are met and expectations exceeded.

What you will bring
Strong written and verbal communication skills both in person and on the phone.
Demonstrated customer service skills in a call centre environment or similar.
Proven ability to quickly build rapport with customers and manage difficult conversations calmly and effectively.
Demonstrated knowledge and experience with data management systems and record keeping.
High levels of attention to detail and accuracy.
Sound aptitude for following communication guidelines, procedures and policies.
Benefits that act for you, while you act for humanity
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
Career development: Access to ongoing learning, training, and development courses.

Further information
This role is covered by the Educational Services (Post-Secondary education) Award, level 4. Competitive salary + superannuation + access to salary packaging.

For additional enquiries, please contact Carmel Dunlop at cdunlop@redcross.org.au for a confidential discussion.

Applications close: Tuesday 5th August 2025.

While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Job Ref# 12766

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
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