Studio Representative/Party Host
Job Description
Crock A Doodle Calgary SW – Oak Bay Plaza
We are looking for an energetic, confident, and highly customer-focused Studio Representative / Party Host to join our team at Crock A Doodle Calgary SW.
This is a hands-on, customer-facing position. We are looking for someone with strong previous customer service experience who is comfortable assisting customers, handling busy periods, solving problems, answering questions, managing multiple priorities, and creating a welcoming experience for every guest.
The right person will also be confident leading birthday parties, group bookings, corporate events, school groups, and other activities with both children and adults.
Important Requirements
We are specifically looking for someone who can provide reliable coverage Monday through Friday, including weekday daytime and evening hours depending on the studio schedule and bookings.
Flexible weekend availability is also required, as many parties and group events take place on Saturdays and Sundays.
The successful candidate must have a valid driver’s licence and reliable access to a vehicle, as this role may include travelling to off-site events, corporate bookings, schools, community organizations, and mobile events.
Responsibilities
As a Studio Representative / Party Host, your responsibilities will include:
Providing exceptional, friendly, and professional customer service
Greeting customers and confidently guiding them through their studio experience
Answering customer questions and providing accurate information about products, pricing, parties, events, and studio processes
Handling customer concerns professionally and using good judgment to resolve issues
Managing multiple customers, tables, phone calls, bookings, and studio tasks during busy periods
Hosting and leading children’s birthday parties
Leading corporate groups, school groups, community events, teams, and clubs
Confidently speaking in front of and giving instructions to groups of children and adults
Assisting customers with pottery selection and the painting process
Processing pottery and assisting with glazing, kiln preparation, loading, and firing procedures
Opening and closing the studio
Answering phone calls and assisting with customer inquiries
Maintaining a clean, organized, and welcoming studio environment
Cleaning tables, shelves, tools, brushes, and general studio areas
Assisting with off-site and mobile events
Working independently and as part of a team
Staying calm, organized, and positive in a fast-paced environment
Required Qualifications
Previous professional customer service experience is required
Experience in a busy retail, hospitality, entertainment, recreation, or service-based environment is strongly preferred
Demonstrated ability to provide excellent customer service and communicate professionally with customers
Comfortable handling customer questions, concerns, and unexpected situations
Strong communication and interpersonal skills
Confident working with both children and adults
Comfortable leading groups and speaking in front of people
Strong multitasking and time management skills
Able to remain calm and organized during busy periods
Self-motivated and able to work independently without constant supervision
Reliable, responsible, and punctual
Positive team player with an engaging and friendly personality
Willingness to learn and take feedback
Reliable availability to help cover Monday through Friday hours
Flexible weekend availability
Valid driver’s licence and reliable access to a vehicle are required
Who Will Succeed in This Role?
You may be a great fit if you:
Naturally enjoy helping customers and creating positive experiences
Are confident, outgoing, and comfortable starting conversations
Notice when customers need help without waiting to be asked
Can manage several things happening at once without becoming overwhelmed
Take initiative and do not need to be constantly directed
Are comfortable taking responsibility and solving problems
Enjoy working with children but can communicate just as confidently with parents, adults, and corporate groups
Bring positive energy while remaining professional and dependable
Understand that strong customer service means being attentive, proactive, patient, and solution-focused
This is a busy studio environment, and we are specifically looking for someone who is a strong, experienced customer service person — not someone looking for their first customer-facing job.
No artistic experience or ability is required. We provide training on our pottery processes and studio procedures.
Employee Perks
Tips in addition to regular hourly pay
50% employee discount on pottery pieces purchased for personal use
Team incentives
A fun, creative, and supportive work environment
The opportunity to work with families, birthday parties, corporate groups, schools, community organizations, teams, and clubs
Please send us your resume and a short cover letter explaining your previous customer service experience and why you would be a strong fit for Crock A Doodle Calgary SW.
Job Type: Part-time
Pay: $15.00-$17.00 per hour
Benefits:
Casual dress
On-site parking
Store discount
Application question(s):
Do you have a valid driver’s licence and reliable access to a vehicle that you can use to travel to off-site events, schools, corporate bookings, and community events when required?
This is a busy, hands-on role that may require assisting multiple customers, answering phones, supporting parties, cleaning, and completing studio tasks at the same time. Are you comfortable working in this type of fast-paced environment?
Are you legally eligible to work in Canada?
This position requires reliable availability Monday through Friday, including weekday daytime and evening shifts depending on the studio schedule and bookings. Are you able to regularly work during these hours?
Experience:
Customer Service: 1 year (required)
Work Location: In person
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