Verified Job
Event Management
Studio Manager
Event Management
#782082
Remote / WFH
Cycologie Studio de Spin Inc.
Job Description
About Us:
Cycologie is an indoor cycling and Pilates-inspired reformer studio. Our high-intensity, low-impact classes take place within elevated, supportive, community-oriented environments across both modalities. We offer exceptional service, guest support, and encouragement to help you reach your goals.
Our Team:
When you join the Cycologie team, you become part of something more than just a studio; you join a community that values presence, energy, and connection. We're passionate about delivering unforgettable class experiences and creating an environment where guests and team members alike feel seen, supported, and inspired.
Our core values (Creating Amazement, Growth Mindset, and Pure Connection) are at the heart of everything we do. They guide how we show up, how we support one another, and how we serve our community every day.
Role Summary:
The Studio Manager at Cycologie is responsible for all aspects of performance and operations of the studio. They drive key business results through their team, excellent and easeful studio operations, and an unparalleled guest experience, all while creating and implementing smart, strategic initiatives to grow their business.
The Studio Manager is an entrepreneurial, hospitality-focused leader who thrives in fast-paced, start-up environments. They embody and foster all aspects of Cycologie's culture and core values.
Core Responsibilities:
Guest Experience
Ensure a best-in-class experience for all guest interactions in the studio, from the first visit through to post-class engagement.
Ensure that all members of the studio team respond to guest questions and concerns in a timely manner and in line with the Cycologie brand and policies.
Handle guest escalations promptly and proactively.
Communicate feedback and trends to leadership along with recommendations on how to mitigate issues going forward.
Ensure the studio is clean, organized, and safe for guests at all times.
Drive Cycologie's guest referral program.
People + Talent
Recruit, hire, and grow the studio's Guest Experience Member (GEM) team, providing consistent, specific, and ongoing feedback to constantly improve the team's performance.
Create GEM schedules for the studio that balance labour costs and service excellence, resolving team member scheduling issues as needed.
Take on shifts as needed on short notice if scheduling issues or team member cancellations create gaps in front desk support.
Develop GEMs to handle all guest experience issues positively, proactively, and in line with the Cycologie brand and policies.
Develop and manage GEMs' sales and hospitality skills.
Work cross-functionally and in collaboration with the owner on developing new training materials for the studio team.
Business Operations
Manage the day-to-day operations of the studio and implement company-wide strategies, policies, and procedures, bringing forward new and innovative solutions.
Take ownership of issues impacting the studio, proactively communicating them to leadership along with supporting information and recommendations on how issues can be resolved.
Proactively identify areas in the studio that can be improved, liaising with contractors and trades to generate quotes for new projects and carry out maintenance.
Maintain studio facilities to ensure they are safe, clean, presentable, and operating efficiently.
Maintain organized storage spaces and ensure required supplies are always in stock at the studio.
Work cross-functionally to understand and execute community, marketing, and product plans.
Create and implement strategies to build brand awareness and brand loyalty for the studio.
Manage in-studio inventory and ensure accurate inventory counts at all times in support of Cycologie's Retail program.
Lead the use of the Mariana Tek system for guest account management at the studio, keeping guest accounts organized and updated.
Liaise with the Head Trainer on changes to class schedules to optimize the guest experience and ensure adequate coverage.
Financial Performance
Report on key performance indicators, including sales, utilization, retention, expenses, and labour costs, and make recommendations to leadership on how to improve studio performance.
Ensure the studio stays within budget targets, keeping purchases within spending guidelines.
Identify potential cost-saving opportunities and communicate with leadership on plan execution.
Create and implement sales strategies to meet and exceed studio goals, using in-person selling, community outreach, partnerships, and other tools.
Ensure accurate, timely payroll operations for the studio.
Company Culture
Exemplify the Cycologie brand and the company's core values, ensuring they are followed by team members.
Implement company branding in-studio.
Represent the brand through regularly taking Cycologie classes, providing feedback in the appropriate channels to drive an excellent guest experience.
Be on time and on-site as scheduled, proactively communicating with leadership and team members regarding any changes to your availability.
Key Requirements/ Must-Haves
Leadership experience required
Strong customer service skills; hospitality, relationship building, and community are key focuses
Highly organized with strong time management skills
Creative problem solver
Ability to work independently and on a team
Nice-to-Haves
Experience with Mariana Tek and Notion software
Background in wellness, fitness, or retail
Measures of Success:
Performance is evaluated on outcomes, consistency, and values-aligned behaviours.
Guest Experience
Guests consistently report a personalized, positive, and seamless experience.
Google reviews and guest feedback reflect high satisfaction and loyalty.
Guest escalations are resolved quickly and effectively, leading to retention.
People & Leadership
GEM team demonstrates growth in sales, service, and operational execution.
Turnover is low and a talent pipeline is maintained for Lead GEM and Floor Manager roles.
GEMs and Floor Managers report strong engagement and clarity under your leadership.
Business Performance
Studio meets or exceeds KPIs in utilization, membership sales, churn, and retail revenue.
Labour costs remain within budget without sacrificing guest experience.
Studio delivers on quarterly growth initiatives (referrals, outreach, partnerships).
Operations & Facility
The studio is consistently clean, safe, and presentable.
Supplies and retail inventory are accurate and fully stocked.
Facility and equipment issues are resolved with minimal disruption.
Leadership & Accountability
Weekly reporting is timely, clear, and includes actionable recommendations.
You demonstrate ownership and proactive problem-solving in all areas of the business.
You actively support cross-studio consistency and contribute to best practice sharing.
You embody Cycologie's values — Creating Amazement, Growth Mindset, and Pure Connection — and model them for your team daily.
Job Information:
Reports to: Owner
Employment Type: Full-time, 30–40 hours per week in studio
Schedule: Must be available to work flexible hours, including some evenings and one weekend shift per month
Salary: Starting at $55,000
Perks of Being on the Team:
Unlimited Standby Classes – Move, sweat, and reset whenever space allows
Exclusive Discounts – On Cycologie classes, retail, and partner brands
Growth Opportunities – Be part of a growing brand with room to advance
Wellness-Focused Workplace – A positive, inspiring environment
Connected Team Culture – Work alongside people who get it
Note: This job description is not exhaustive and may be subject to change or modification at any time.
Pay: From $55,000.00 per year
Benefits:
Casual dress
Extended health care
On-site parking
Work Location: In person
Cycologie is an indoor cycling and Pilates-inspired reformer studio. Our high-intensity, low-impact classes take place within elevated, supportive, community-oriented environments across both modalities. We offer exceptional service, guest support, and encouragement to help you reach your goals.
Our Team:
When you join the Cycologie team, you become part of something more than just a studio; you join a community that values presence, energy, and connection. We're passionate about delivering unforgettable class experiences and creating an environment where guests and team members alike feel seen, supported, and inspired.
Our core values (Creating Amazement, Growth Mindset, and Pure Connection) are at the heart of everything we do. They guide how we show up, how we support one another, and how we serve our community every day.
Role Summary:
The Studio Manager at Cycologie is responsible for all aspects of performance and operations of the studio. They drive key business results through their team, excellent and easeful studio operations, and an unparalleled guest experience, all while creating and implementing smart, strategic initiatives to grow their business.
The Studio Manager is an entrepreneurial, hospitality-focused leader who thrives in fast-paced, start-up environments. They embody and foster all aspects of Cycologie's culture and core values.
Core Responsibilities:
Guest Experience
Ensure a best-in-class experience for all guest interactions in the studio, from the first visit through to post-class engagement.
Ensure that all members of the studio team respond to guest questions and concerns in a timely manner and in line with the Cycologie brand and policies.
Handle guest escalations promptly and proactively.
Communicate feedback and trends to leadership along with recommendations on how to mitigate issues going forward.
Ensure the studio is clean, organized, and safe for guests at all times.
Drive Cycologie's guest referral program.
People + Talent
Recruit, hire, and grow the studio's Guest Experience Member (GEM) team, providing consistent, specific, and ongoing feedback to constantly improve the team's performance.
Create GEM schedules for the studio that balance labour costs and service excellence, resolving team member scheduling issues as needed.
Take on shifts as needed on short notice if scheduling issues or team member cancellations create gaps in front desk support.
Develop GEMs to handle all guest experience issues positively, proactively, and in line with the Cycologie brand and policies.
Develop and manage GEMs' sales and hospitality skills.
Work cross-functionally and in collaboration with the owner on developing new training materials for the studio team.
Business Operations
Manage the day-to-day operations of the studio and implement company-wide strategies, policies, and procedures, bringing forward new and innovative solutions.
Take ownership of issues impacting the studio, proactively communicating them to leadership along with supporting information and recommendations on how issues can be resolved.
Proactively identify areas in the studio that can be improved, liaising with contractors and trades to generate quotes for new projects and carry out maintenance.
Maintain studio facilities to ensure they are safe, clean, presentable, and operating efficiently.
Maintain organized storage spaces and ensure required supplies are always in stock at the studio.
Work cross-functionally to understand and execute community, marketing, and product plans.
Create and implement strategies to build brand awareness and brand loyalty for the studio.
Manage in-studio inventory and ensure accurate inventory counts at all times in support of Cycologie's Retail program.
Lead the use of the Mariana Tek system for guest account management at the studio, keeping guest accounts organized and updated.
Liaise with the Head Trainer on changes to class schedules to optimize the guest experience and ensure adequate coverage.
Financial Performance
Report on key performance indicators, including sales, utilization, retention, expenses, and labour costs, and make recommendations to leadership on how to improve studio performance.
Ensure the studio stays within budget targets, keeping purchases within spending guidelines.
Identify potential cost-saving opportunities and communicate with leadership on plan execution.
Create and implement sales strategies to meet and exceed studio goals, using in-person selling, community outreach, partnerships, and other tools.
Ensure accurate, timely payroll operations for the studio.
Company Culture
Exemplify the Cycologie brand and the company's core values, ensuring they are followed by team members.
Implement company branding in-studio.
Represent the brand through regularly taking Cycologie classes, providing feedback in the appropriate channels to drive an excellent guest experience.
Be on time and on-site as scheduled, proactively communicating with leadership and team members regarding any changes to your availability.
Key Requirements/ Must-Haves
Leadership experience required
Strong customer service skills; hospitality, relationship building, and community are key focuses
Highly organized with strong time management skills
Creative problem solver
Ability to work independently and on a team
Nice-to-Haves
Experience with Mariana Tek and Notion software
Background in wellness, fitness, or retail
Measures of Success:
Performance is evaluated on outcomes, consistency, and values-aligned behaviours.
Guest Experience
Guests consistently report a personalized, positive, and seamless experience.
Google reviews and guest feedback reflect high satisfaction and loyalty.
Guest escalations are resolved quickly and effectively, leading to retention.
People & Leadership
GEM team demonstrates growth in sales, service, and operational execution.
Turnover is low and a talent pipeline is maintained for Lead GEM and Floor Manager roles.
GEMs and Floor Managers report strong engagement and clarity under your leadership.
Business Performance
Studio meets or exceeds KPIs in utilization, membership sales, churn, and retail revenue.
Labour costs remain within budget without sacrificing guest experience.
Studio delivers on quarterly growth initiatives (referrals, outreach, partnerships).
Operations & Facility
The studio is consistently clean, safe, and presentable.
Supplies and retail inventory are accurate and fully stocked.
Facility and equipment issues are resolved with minimal disruption.
Leadership & Accountability
Weekly reporting is timely, clear, and includes actionable recommendations.
You demonstrate ownership and proactive problem-solving in all areas of the business.
You actively support cross-studio consistency and contribute to best practice sharing.
You embody Cycologie's values — Creating Amazement, Growth Mindset, and Pure Connection — and model them for your team daily.
Job Information:
Reports to: Owner
Employment Type: Full-time, 30–40 hours per week in studio
Schedule: Must be available to work flexible hours, including some evenings and one weekend shift per month
Salary: Starting at $55,000
Perks of Being on the Team:
Unlimited Standby Classes – Move, sweat, and reset whenever space allows
Exclusive Discounts – On Cycologie classes, retail, and partner brands
Growth Opportunities – Be part of a growing brand with room to advance
Wellness-Focused Workplace – A positive, inspiring environment
Connected Team Culture – Work alongside people who get it
Note: This job description is not exhaustive and may be subject to change or modification at any time.
Pay: From $55,000.00 per year
Benefits:
Casual dress
Extended health care
On-site parking
Work Location: In person
