Student Support Officer - Full Time

Full job description
Position Information
The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people.

About the Role

Student Support Officers work within the school community to enhance student wellbeing and learning outcomes in partnership with the wellbeing team and the school counselling service. Student Support Officers provide individual and targeted wellbeing support and whole of school wellbeing initiatives and programs that are evidence-based. They have a pivotal role in working collaboratively with external agencies and creating referral pathways for students and families to child and family support agencies.


Essential Requirements

A completed diploma or higher qualification in social work, youth work, welfare or related discipline must be attached along with your application
Knowledge of and commitment to the Department’s Aboriginal education policies
Valid and current Working With Children Check (WWCC).
Click here for the role description


Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.


Special Notes
About the NSW Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion


How to Apply
To apply for this role, please submit in either Word or PDF format:

1. A cover letter (max 2 pages)

demonstrating how your skills, knowledge and professional experience meet the focus capabilities as outlined in the role description
2. A target question response (maximum 300 words per target question)

answering the two targeted questions below
3. A current resume (max 5 pages)

including name, phone number/s and email for two professional referees
4. Copies of your qualifications and academic transcripts

Note: all documents relating to your application including qualifications and academic transcripts are required to be submitted online via iworkfor.nsw . No paper based, email or late applications will be accepted.


Targeted Question 1

The role of a Student Support Officer involves working with individuals and groups of students from diverse backgrounds and with a range of learning and support needs. Provide an example where you have effectively supported the wellbeing and mental health of a young person or group? What was your role and what was the outcome? (300 words maximum).


Targeted Question 2

Please provide an example of your success working both as part of a team and as an individual to contribute to the work of the team. In your response, outline the key challenges faced and how you worked with the team to overcome these challenges. (300 words maximum). Read more