Student Recruitment Support (ACAP)

Location
Brisbane QLD
 
Benefits
Pulled from the full job description
Gym membership
Health insurance
Paid volunteer leave
Salary packaging
 
Full job description
Company Description

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, management and law.


Job Description

About the Role

Join us in our Student Recruitment Support role, where you'll play a key part in guiding prospective domestic students toward their education goals.

In this exciting and rewarding position, you’ll create meaningful connections with students, primarily through phone interactions, providing accurate and relevant course information. By building strong, service-focused relationships, you'll help students make informed decisions about their future while achieving both campus and personal enrolment targets.

Be part of a team that transforms lives—one student at a time!

What you’ll be doing:

Build Connections: Develop strong relationships with prospective students, guiding them through the enrolment process while meeting service and enrolment targets.
Pipeline Management: Nurture prospective student pipelines, ensuring compliance with all regulatory requirements.
Empower Informed Decisions: Provide comprehensive course, career, and industry information to help students make confident choices.
Resolve Inquiries: Address student questions and concerns efficiently, adhering to Service Level Agreements.
Assisting students through applications to convert enrolments by accurate data entry, and supportive offer follow-up
Customer-Centric Approach: Handle feedback professionally, ensuring prompt and effective resolution of queries.

This isn’t just any sales support role—it’s your chance to genuinely transform lives, helping students embark on exciting journeys of personal and professional growth through education.


Qualifications

Who we are looking for

We’re seeking a motivated and goal-driven individual with:

Strong Communication Skills: Excellent interpersonal abilities and a talent for building meaningful relationships.
Tech-ready Approach: Familiarity with sales and service systems such as Salesforce CRM.
Self-Motivation Adaptability: A positive attitude, eagerness to learn, and resilience in a dynamic environment.
Team Player Independent Worker: Comfortable working collaboratively toward shared goals, while being self-sufficient when needed.
Sales Savvy: Proven experience in meeting KPIs and sales targets, ideally within the education sector.
Organizational Skills: Ability to prioritize tasks, communicate progress effectively, and manage stakeholder expectations.
Openness to Change: Willingness to adapt to evolving systems, processes, and responsibilities.
If you thrive in a fast-paced environment and are passionate about helping others succeed, we’d love to hear from you!


Additional Information

At ACAP our employee perks and benefits include:

Unlimited global career opportunities across the Navitas portfolio
Flexible working arrangements
Salary packaging and novated leasing
2 paid volunteer days per year for your passionate causes
Up to 75% scholarships are available to staff enrolled in ACAP courses
Health well-being packages including free counselling and well-being specialist support for employees and family members
Discounts on - gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
Access to LinkedIn Learning and professional development opportunities
Diversity Equity and Inclusion:
ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place!

To Apply:

Submit CV by applying within
Please note applicants are assessed upon receipt so you are encouraged to apply now.
About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

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