Student Enrolment Officer | Fixed term| Dandenong|

Chisholm's Student Enquiry and Enrolment Department is seeking a Student Enquiry and Enrolment Officer to join the department. Fixed term contract until 31 December 2025.

BELONGING AND INCLUSION

Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture Safety Team at pcsops@chisholm.edu.au

ABOUT THE ROLE

The Student Enrolment Officer is accountable for the provision of customer focused enrolment services to meet customer needs and enhance Chisholm’s business. This role interacts directly with customers and students in a professional manner to provide information and assistance.

Key Accountabilities include:

Contact students and provide advice regarding general requests such as advice on fees, documentation, and eligibility requirements
Prepare all enrolment documentation in advance to ensure all templates are accurate and compliant.
Provide engagement session support, ensuring enrolment compliance and efficient administration
Attend Information Sessions, Enrolment Centres and manning Campus Front Desks to process student enrolments utilising appropriate systems and processes
Complete all enrolment documentation and Student Record information as required
Participate in planning for peak period enrolment activity
Provide excellent customer service via phone, face-to-face, email and webchat to both internal and external customers with general enquiries such as certificate collection, parking permits, general directions

ABOUT YOU

You will have qualifications, skills, and experience in:

A relevant qualification at a minimum of post-secondary level or equivalent relevant experience
Demonstrated customer service orientation
Previous administration experience in complex environments
Intermediate PC skills and familiarity with data management systems
Excellent interpersonal skills, in particular strong communication capability and active listening
High level of attention to detail
Ability to take initiative and proactively manage customers
Effective self-management skills including the ability to manage time, set priorities, plan and organise work

ABOUT US

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

WHAT WE OFFER

An Inclusive work culture- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
Professional Development- continue to grow your career as you nurture your students
Networking Opportunities with Industrial Partners
State of the art facilities on our campuses
Free on-site parking as well as locations close to public transport
Free Employee Assistance Program- get the support you want. Its confidential.

If this is the job for you, please apply now. We look forward to receiving your application!

Important information about your application

Your application should include-
A cover letter
your resume
contact details of three (3) referees

Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including -

copies of all qualifications and transcripts as listed on resume.
Current Valid Working with Children Check (Employee and not Volunteer)
Certified copy of unrestricted rights to work in Australia.
Let us know if you require any adjustments to the recruitment process so we can support you to present your best self by emailing us at pcsops@chisholm.edu.au

Applications for this position close at 6pm, Sunday, 8 September 2024. Chisholm Institute reserves the right to withdraw an advertised position at any stage.

If you have any questions regarding the position or require further information, please contact Lara Hanlon Team Lead- Student Enquiry and Enrolments at lara.hanlon@chisholm.edu.au
Company profile
Company Logo for Chisholm Institute of TAFE
Chisholm Institute of TAFE
2.5
·
66 reviews
1,001-5,000 employees
Chisholm is Victoria’s premier public vocational education and training provider, prominently placed across Melbourne’s south east manufacturing heartland and residential growth corridors.

We pride ourselves on our record of providing quality education and training that leads to real career outcomes. Our long-term success means you can trust that you’ll learn job ready skills, and earn a respected qualification.

We are a government-owned TAFE that offers over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations. Chisholm is a safe investment in your future.

Source: this is an extract from the company's own website

Chisholm is Victoria’s premier public vocational education and training provider, prominently placed across Melbourne’s south east manufacturing heartland and residential growth corridors.

We pride ourselves on our record of providing quality education and training that leads to real career outcomes. Our long-term success means you can trust that you’ll learn job ready skills, and earn a respected qualification.

We are a government-owned TAFE that offers over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations. Chisholm is a safe investment in your future.

Source: this is an extract from the company's own website

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