Student Advisor

Company Description
Hybrid working model (Melbourne based only)
Rotating rosters
Starting on June 18
At Open Universities Australia (OUA), we believe that quality education should be accessible to everyone, regardless of where they are or their prior educational experiences. When we excel at our jobs, we change lives every day. Our values are the compass guiding our journey: we act for our customers, take care of each other, and we work to continuously improve.


Job Description

We are seeking individuals who can become trusted Student Advisors, dedicated to assisting OUA students in making informed decisions about their future. As a part of a cross-functional team consisting of approximately 10 Advisors, you will play a vital role. Each team brings together a mix of skills, including inbound, outbound, and messaging/chat expertise. Your journey begins with building your product knowledge through outbound sales, guided by our Capability Coaches.

In this role, you'll handle a wide range of scenarios, from enrolments and sales to customer service and support. While each Advisor may have their own specialisation, we encourage collaboration and flexibility based on the demand and priorities of our work.

Our team operates cohesively, commencing and concluding each shift together. We envision the future of work as a hybrid model, with the flexibility of being in our Melbourne office two days a week complemented by the advantages of remote work.

We firmly believe that our employee experience directly influences our ability to provide outstanding customer service. We are committed to training and upskilling our Student Advisors, offering distinct career pathways, including roles as experienced advisors, coaches, and Team Leaders. Additionally, we provide subsidies for university studies, and many of our Advisors have advanced into various roles within OUA, such as marketing, data science, business analysis, and software development.

Here's a glimpse into your day-to-day

Acting as the initial point of contact (via phone, email, and web chat) for prospective students, guiding them towards the best education solutions to meet their needs.
Promoting and aiding students with their enrolment and degree inquiries across a broad spectrum of educational options.
Continuously supporting and nurturing students throughout their educational journey.
Actively contributing to your team's success by providing and receiving feedback, assisting in coaching and support, and participating in process improvement initiatives.
Being part of a team dedicated to making meaningful contributions to team goals in alignment with our company values.
Weekend hours of operation

Due to growing student demand on weekends, we're broadening our team's availability to include more coverage during these days. We provide the option for you to transition from a weekday shift to a permanent Saturday or Sunday shift, ensuring a full working week of 37.5 hours. All weekend schedules are designed with work-life balance in mind and are set up for remote work from home.

Our hybrid work model involves spending two days per week in the office, maximising opportunities for in-person collaboration, ongoing learning and attending company events.

If you're ready to make an impact, here's what we're looking for

You are available to work on a rotating roster between Monday to Saturday (occasionally Sunday at the end of each study period).
You're comfortable reaching out to prospects you don't know and helping them make informed purchase/sales decisions.
You grasp and can articulate the benefits of a university education.
You possess exceptional communication skills, both over the phone and in written messages.
You deliver an exceptional student experience through active listening, empathy, and a commitment to problem-solving.
You are proficient in computer skills, particularly in typing.
You are adaptable and eager to learn and grow.
What we offer

A comprehensive training program to develop core competencies for future success.
Quarterly sales incentives along with our annual company performance incentive programs.
Not-for-profit salary packaging benefits, including novated leasing.
Ongoing learning and training opportunities.
Subsidised study opportunities.
Paid subscription to Calm as part of our commitment to health and wellbeing.
Workation leave – the opportunity to work from anywhere for 10 days a year.
OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives. Read more