The Senior Captain will be responsible for overseeing restaurant floor operations, ensuring excellent guest service, and managing the service team efficiently.
Key Responsibilities:
• Supervise daily F&B service operations
• Lead and manage stewards/runners during shifts
• Ensure high standards of customer service and satisfaction
• Handle guest complaints and provide quick resolutions
• Take and monitor orders for accuracy and timely delivery
• Coordinate with kitchen for smooth service flow
• Maintain hygiene, grooming, and service standards
• Train new staff and monitor team performance
• Prepare daily reports and assist in inventory control
• Ensure proper table setup and service etiquette
Requirements:
• 3–5 years of experience in hospitality (restaurant/café/hotel)
• Strong leadership and team handling skills
• Good communication and problem-solving ability
• Knowledge of food & beverage service standards