Specialist, Payoffs

POSITION SUMMARY: The staff in this position will report to a Team leader. The Payoff Team Agent plays a crucial role in ensuring accurate and timely processing of payoff requests, reinstatements, and modification quotes. This position requires a strong understanding of the MsOffice suite, particularly MsExcel. The ideal candidate should be detail-oriented, organized, and able to work effectively under pressure and tight deadlines.

JOB FUNCTIONS AND RESPONSIBILITIES:

Prepare payoff quotes for loans and mortgages.
Handle reinstatement requests, ensuring accurate calculations and timely responses.
Generate modification quotes based on customer requirements.
Collaborate with other team members to meet departmental goals.
Maintain accurate records and documentation.
Communicate professionally with internal and external stakeholders.
Follow Regulatory and State Guidelines.
Various other duties as assigned
EDUCATION / EXPERIENCE:

Bachelor’s degree preferred.
1-2 years of processing experience preferred.
Prior experience in loan servicing or financial/Mortgage industry is a plus.
Proficiency in MsOffice suite, especially MsExcel.
Strong analytical and problem-solving skills.
Attention to detail and accuracy.
Ability to work efficiently under pressure.
Excellent communication and teamwork abilities.
No documented disciplinary action in the past 6 months.
Should have an Appraisal rating of ‘’Effective Performance” or above in the last completed performance cycle.
Should have completed 12 months in the organization and 0+ months in the current role.
WORK SCHEDULE OR TRAVEL REQUIREMENTS: Night shift / No travel requirement

 
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