Specialist Operations Gen OpsConsumer Banking Technology

Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose The candidate would be responsible to set up the framework for the Payments Settlement reconciliation for the Credit Card business, and to ensure a robust control environment is set up around the same. Needs to identify the risk & control issues through continuous monitoring & reconciliation. The said candidate needs to collaborate with various stake holders on matter of reconciliation methodology and control aspects for seamless functioning of the unit. Excellent communication & analytical skills with strong data analytic capabilities. Key Responsibilities & Accountabilities Responsible for setting up the framework for the Payments & Settlement reconciliation for the Credit Card business. Thorough understanding of each Business Events and the related Financial Transactions and their accounting entries. Thorough understanding of the settlement flows. Understanding of the dispute resolution mechanism for a credit card including chargebacks and dispute handling. Understanding of creation of Workflows to ensure quick investigation of identified discrepancies. Understanding and ability to configure match rules to handle matching scenarios. Expertise in Chargeback and Reconciliation Management with knowledge of associations including Visa, Master Card and AMEX. Responsible for setting up the Governance framework with regards to Credit Cards. Experience Essential Prior experience in in handling Credit Card Reconciliations. Desirable Experience of min 10-12 years in any various Credit Card Operations processing roles. Experience in conduction UAT’s and having experience of leading projects on automation. Core Competencies Strong planning, organizational and analytical skills Attention to detail and accuracy Effective problem-solving skills Computer literate, with a good understanding of Microsoft Excel & Power point. Able to work independently with strong teamwork values Good inter-personal and communication skills Work Relationship Collaboration with all units of the bank and working in a cohesive manner. Subject Matter Knowledge In depth knowledge of guidelines around Visa & Master Card Settlement for the Credit Card Business