Solution Specialist, Dynamics 365 Business Central- job post Encore Business Solutions
Job Description
Job Number: 26-SSBC-02
Start: Immediate
Duration: Permanent
Location: Canada or United States, Remote
The Position
Encore Business Solutions is seeking a CPA-designated Business Central professional with strong financial process and ERP implementation experience. As part of our Business Central practice, you will help clients align their people, processes, and technology by translating business requirements into practical, sustainable Microsoft Business Central solutions that drive long-term success.
The Solution Specialist, D365 Business Central, applies Dynamics 365 Business Central expertise and a strong understanding of financial processes to support high-quality project delivery and positive client outcomes. In this role, the Solution Specialist configures Business Central solutions, analyzes and improves business processes, supports data migration and deployment activities, and delivers practical training and guidance to clients. The Solution Specialist helps clients understand the system, adopt it effectively, and achieve successful outcomes from implementation through continued use.
Success in this role requires strong communication skills, a client-focused approach, and the ability to connect business scenarios to practical system use. Working closely with internal project teams and client stakeholders, the Solution Specialist contributes to clear communication, consistent follow-through, strong partnerships, and continuous improvement across projects. This client-facing project-delivery role reports to the VP of Professional Services, providing best practice recommendations and implementing approved solutions through open, honest dialogue in a team-based environment.
Key Areas of Responsibility
Apply knowledge of financial accounting, business processes, and Business Central functionality to help identify client needs, resolve issues, and support effective system use.
Participate in discovery, analysis, design, configuration, testing, training, deployment, and post-go-live support for Dynamics 365 Business Central projects.
Work directly with clients to understand business processes, review and validate requirements, support implementation activities, and recommend practical system-based solutions.
Configure and support Business Central functionality in alignment with approved solution designs, client requirements, and Encore’s implementation methodology.
Document business requirements, functional specifications, fit-gap findings, configuration decisions, testing outcomes, and solution recommendations clearly and accurately.
Identify enhancement, integration, reporting, or customization needs and provide clear information to support scoping, estimates, development, and testing.
