Software Support Engineer

Responsibilities:
• Provide technical support to customers via phone, email, and chat for hardware and software-related issues.
• Diagnose and troubleshoot technical problems using Spintly's internal diagnostic tools and support systems.
• Execute Python scripts and automation tools to assist in debugging, testing, and issue resolution.
• Develop, maintain, and update technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Collaborate with Product, Engineering, and Customer Success teams to resolve complex technical issues.
• Gain in-depth knowledge of Spintly products and solutions to effectively support customers.
• Monitor, analyse, and resolve customer-reported issues within defined SLAs.
• Conduct customer training sessions and provide technical guidance when required.
• Travel to customer locations for implementation support, training, and requirement gathering.
• Stay updated with emerging technologies, product enhancements, and industry best practices.