Software Engineering Consultant

The Senior ServiceNow Developer (TSM & OMT) is responsible for designing, developing, implementing, and supporting telecom-specific solutions on the ServiceNow platform. This role requires deep technical expertise in ServiceNow, strong domain knowledge of telecommunications workflows, and leadership in guiding end-to-end implementations.

Key Responsibilities
• Solution Design & Development
• Configure and customize ServiceNow TSM ,OMT ,CPQ modules.
• Build telecom order flows, product catalogs, and service models.
• Develop workflows, client/server scripts, and integrations (REST/SOAP).
• Ensure scalability, performance, and compliance with ServiceNow best practices.
• Implementation & Delivery
• Lead full lifecycle implementations of TSM & OMT.
• Translate business requirements into technical solutions.
• Manage incident, problem, and change management processes.
• Provide ongoing support, troubleshooting, and optimization.
• Collaboration & Leadership
• Partner with architects, analysts, and business stakeholders.
• Mentor junior developers and guide agile sprint delivery.
• Document technical designs and maintain system configurations.