Social Media Community Manager

Full job description
About Zeller

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a supportive and high performing team to inspire change in the outdated banking solutions. If you are passionate about innovation, thrive in dynamic environments, embrace new possibilities, hate bureaucracy, and can’t think of anything more exciting than evolving the status-quo, then read on to learn more.

The Social Media Community Manager sits within Zeller’s Marketing and Communications team. In this role, you’ll oversee Zeller’s voice, activities, and engagement with customers across social media, product review sites, online communities (e.g. Reddit), and industry events, and then create and deliver exciting content which engages with these communities to help them grow.

You’ll own Zeller’s online voice, by monitoring and responding to conversations, and by identifying critical or cultural moments that are important to our customers and business. You’ll be comfortable in creating engagement and discussion in online communities when it’s quiet, and have a deep understanding of when it’s the right time for Zeller to join the conversation.

This ideal candidate is absolutely social-media obsessed, with a deep passion for building brands online and (in some instances) being the face of that social media presence. You’ll have a passion for internet culture, a deep sense for what drives engagement and conversation, and a thoughtful, strategic mindset — particularly important during moments of heightened brandvisibility. You’ll own and guide our community voice, showcase customer and employee stories, and ensure that Zeller shows up with empathy in moments that matter to our customers. Read more