Snr Spclst, SME Corp Prtctrs

Objective
• To target profitable SME business with innovative and unique products.
• To build a Production Underwriting team capable of capturing Banca business by providing an immediate and professional assessment of potential businesses.
• To ensure prudent underwriting is conducted and establishing a sustainable portfolio.
• Build relationship and grow collaborative effort with RHB Bank (SME and Corporate).
• Optimise existing end-to-end customer journeys and improve the customer experience. Ensure consistency in journey design when multiple squads/teams impact the same customer journey

Responsibilities

Production Underwriters
• Oversees the management risk assessment for SME Corporate biz
• Conducting risk survey/assessment, providing quotation, and customizing policy wording/coverage
• Evaluate risk for SME / Corporate business in accordance with standards, to ensure profitable growth

Alternate Business Platform
• To establish an automated business platform capable of providing immediate quotations in order to secure profitable businesses.

Innovative Products/ Services
• To develop easy to sell, easy to claim products targeting SME businesses
• Build relationship and grow collaborative effort with RHB Bank (SME and Corporate).
• To target profitable SME business with innovative and unique products
• Support Squad Lead to ensure alignment to journey vision and key goals
• Together with Squad Lead, plan for operationalization and scaling up developed solutions
• Bring product related and frontline process and customer related knowledge to the team
• Ensure delivery of journey against budget
• Proactively evaluate the SME/Corporate Customer journey to see potential enhancements

Governance
• Ensure underwriting assessment adhere to underwriting authority, business rules regulations guidelines
• To identify new business opportunities and stratergise marketing approach.
• To mobilize team to develop new business opportunities including marketing, underwriting, communication with the prospects and clients.
• Support the Squad Lead to plan tasks required for delivery of Quest
• Support identification and interpretation of data/ reports/ research results
• Document and refine product specifications (documentation of deliverables of squad)
• Prepare reports/presentations based on the analysis for external internal communications
• Coach and guide squad members on conducting risk survey/assessment, providing quotation, and customizing policy wording/coverage
• Coordinate interaction between internal teams to deliver solutions to clients

Requirements
• Degree holder of any field
• AMII (Associateship of The Malaysian Insurance Institute) or any equivalent accreditation are added advantage
• 10 years working experience in General Insurance industry
• Design Thinking capabilities to understand customer personas, needs and pain points
• Understanding of SME Corporate-related products and market landscape/ future trends
• Forward-thinking strategic mindset
• Highly organized and detail-oriented when necessary to execute strategies and initiatives
• Understanding of related regulatory and compliance guidelines
• Able to balance and consider risk levels in product development
• Able to empower teams make decisions effectively
• Ability to delegate work effectively
• Well informed on the developments in the relevant domain
• Good problem solving and analytical skills
• Ability to communicate with various levels across the organization (i.e., senior leadership, etc.,)
• Ability to collaborate with squad members Squad Leads Read more