ServiceNow Platform Architect

Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

This role is expected to act as an Architect for ServiceNow engagements by proposing, architecting and leading ServiceNow solution delivery based on the requirements provided by the Slalom team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to domain expertise, they should be comfortable interacting outside of the IT department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar sectors will be required.

What You’ll Do
• Led ServiceNow implementation workshops to deliver technical stories/requirements and design.
• Minimum 7 years of ServiceNow design and development experience.
• Experience in developing ServiceNow solutions and technical design documents from business requirements.
• Define, guide, and support execution of technical skills
• Develop standards and practices for maintaining ServiceNow architecture model
• Assist in development of standards and practices for maintaining health of the platform
• Supports the design and implementation of the platform operating model to achieve the client desired outcomes
• Provide technical evaluation of ServiceNow platform architecture, platform capabilities, best practices and standard operatiation procedures

What You’ll Bring
• 10+ years of broad experience across a broad IT operational spectrum
• 5+ years of ServiceNow specific experience
• ITIL or IT4IT framework and design exposure
• Operational run history/experience: platform lifecycle management: upgrades, patches, etc., general implementation and configuration of the ServiceNow platform, Platform and app integration practices
• Experience implementing specific ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM, HAM, SAM, etc.)
• Experience with leveraging the ServiceNow platform to automate common requests, development of a service catalog and corresponding CMDB structure (CSDM).
• Integration with cloud ecosystems (Active Directory, SCCM, Workday, SaaS applications, etc.)
• Understanding of common ServiceNow dev platforms and methods: e.g., JavaScript, Angular, Angular JS, PowerShell, MySQL, CSS, Web Services (REST/SOAP, XML, and HTML)
• General knowledge of network infrastructure: networks, protocols, email (SMTP, POP3)
• Programming expertise in ServiceNow.
• Demonstrated understanding of demand project management processes.
• Responsible for delivering industry and ServiceNow best practices around SPM, with strong client management experience.
• Excellent communication skills
• Ability to work successfully across both business and technical stakeholders to drive design and decisions on requirements
• Experience leading solution and design across case management, knowledge management, portals, document management, and reporting
• Experience as a relationship manager and stakeholder management
• Experience contributing to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
• Ability to provide hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate
• Certified in system administration application development (CSA, CAD). CIS – PPM certification is a plus.
• Experience with agile methodologies

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position at the Principal level the base salary pay range is $140,000 to $258,000. For Senior Principal for this position is $140,000 to $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications until January 31, 2025.

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