!!P3,C1,STSSenior software engineer with a ServiceNow Certified System Administrator certification. Should have a minimum 4-7 years of relevant ServiceNow experience and very good understanding & hands on with ServiceNow development and integrations. Should be able to provide technical leadership and guidance to the team and have the ability to troubleshoot complex technical issues. Should also possess excellent communication skills and the ability to work independently and in a team environment. The ideal candidate should be able to provide proactive solutions to potential problems and- be able to work on multiple projects simultaneously. Should be Specialist in ITSM & any one of the ServiceNow Module(CMDB / CSM / HRSD / ITOM / ITAM etc.,)Respond to and resolve client-reported incidents in a timely and efficient manner. Collaborate with onsite and offshore teams to escalate and resolve complex technical issues. Participate in team meetings, training sessions, and contribute to the overall knowledge base. Maintain accurate and up-to-date documentation of support procedures
