Verified Job
IT / Software / Data Analyst
ServiceNow Developer
IT / Software / Data Analyst
#382664
Remote / WFH
Job Description
Job Summary: We are seeking a talented and experienced ServiceNow Developer to join our dynamic team. The ideal candidate will be responsible for the design, development, and implementation of ServiceNow solutions to enhance and optimize our business processes. The ServiceNow Developer will collaborate with various teams to understand requirements, customize and configure the ServiceNow platform, and ensure the successful delivery of high-quality solutions.
Responsibilities:
• Requirements Analysis:
• Collaborate with business stakeholders to gather and understand their requirements.
• Analyze and document business processes to identify opportunities for automation and improvement using the ServiceNow platform.
• ServiceNow Development:
• Design, develop, and implement ServiceNow solutions and applications.
• Customize and configure the ServiceNow platform to meet business requirements.
• Create and modify workflows, forms, and interfaces to optimize user experience.
• Integration:
• Integrate ServiceNow with other enterprise systems and applications.
• Develop and maintain integration connectors to ensure seamless data flow between ServiceNow and other platforms.
• Automation:
• Implement automation solutions to streamline repetitive tasks and improve operational efficiency.
• Design and develop ServiceNow orchestration workflows for automation of IT and business processes.
• Incident and Problem Management:
• Configure and customize incident and problem management processes in ServiceNow.
• Troubleshoot and resolve issues related to ServiceNow functionality.
• Reporting and Dashboards:
• Develop and maintain reports and dashboards to provide real-time insights into key performance indicators.
• Ensure data accuracy and reliability for reporting purposes.
• Documentation:
• Create and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
• Provide training and support to end-users as needed.
Requirements
• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer, with at least [X] years of hands-on development experience.
• ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is a plus.
• Strong proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Knowledge of ITIL best practices.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a team environment
Responsibilities:
• Requirements Analysis:
• Collaborate with business stakeholders to gather and understand their requirements.
• Analyze and document business processes to identify opportunities for automation and improvement using the ServiceNow platform.
• ServiceNow Development:
• Design, develop, and implement ServiceNow solutions and applications.
• Customize and configure the ServiceNow platform to meet business requirements.
• Create and modify workflows, forms, and interfaces to optimize user experience.
• Integration:
• Integrate ServiceNow with other enterprise systems and applications.
• Develop and maintain integration connectors to ensure seamless data flow between ServiceNow and other platforms.
• Automation:
• Implement automation solutions to streamline repetitive tasks and improve operational efficiency.
• Design and develop ServiceNow orchestration workflows for automation of IT and business processes.
• Incident and Problem Management:
• Configure and customize incident and problem management processes in ServiceNow.
• Troubleshoot and resolve issues related to ServiceNow functionality.
• Reporting and Dashboards:
• Develop and maintain reports and dashboards to provide real-time insights into key performance indicators.
• Ensure data accuracy and reliability for reporting purposes.
• Documentation:
• Create and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
• Provide training and support to end-users as needed.
Requirements
• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer, with at least [X] years of hands-on development experience.
• ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is a plus.
• Strong proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Knowledge of ITIL best practices.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a team environment
