Verified Job
Customer Support / TeleCaller
Service Tele Caller Executive
Customer Support / TeleCaller
#409780
Remote / WFH
Job Description
Company Description
Pointo is dedicated to providing a comprehensive EV battery solution with a focus on Financial Inclusion and Climate. By leveraging AI/ML based battery-tech, we estimate the life of Lithium Batteries to create a 2nd hand market and generate better returns. Our network of VLE partners helps us reach customers through community connections, creating jobs for underserved segments while offering customized solutions. With expertise in the EV ecosystem, we provide extensive solutions covering the entire value chain.
Role Description
This is a full-time on-site role for a Service Tele Caller at Pointo located in Barrackpur. The Service Tele Caller will be responsible for daily phone-based customer service interactions, resolving queries, providing information on EV battery solutions, and maintaining customer satisfaction levels.
Qualifications
• Excellent communication and interpersonal skills
• Customer service experience
• Ability to handle multiple tasks efficiently
• Knowledge of EV batteries and sustainable energy solutions preferred
• Fluency in multiple languages is a plus
• High school diploma or equivalent
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹18,000.00 per month
Benefits:
• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund
Schedule:
• Day shift
• Morning shift
• Weekend availability
Work Location: In person
Pointo is dedicated to providing a comprehensive EV battery solution with a focus on Financial Inclusion and Climate. By leveraging AI/ML based battery-tech, we estimate the life of Lithium Batteries to create a 2nd hand market and generate better returns. Our network of VLE partners helps us reach customers through community connections, creating jobs for underserved segments while offering customized solutions. With expertise in the EV ecosystem, we provide extensive solutions covering the entire value chain.
Role Description
This is a full-time on-site role for a Service Tele Caller at Pointo located in Barrackpur. The Service Tele Caller will be responsible for daily phone-based customer service interactions, resolving queries, providing information on EV battery solutions, and maintaining customer satisfaction levels.
Qualifications
• Excellent communication and interpersonal skills
• Customer service experience
• Ability to handle multiple tasks efficiently
• Knowledge of EV batteries and sustainable energy solutions preferred
• Fluency in multiple languages is a plus
• High school diploma or equivalent
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹18,000.00 per month
Benefits:
• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund
Schedule:
• Day shift
• Morning shift
• Weekend availability
Work Location: In person
