Verified Job
Customer Support / TeleCaller
Customer Relation Executive
Customer Support / TeleCaller
#823969
Remote / WFH
iTalent India Management Consultants Pvt Ltd
Job Description
Full job description
KEY RESPONSIBILITIES :
Build and maintain strong relationships with existing customers, distributors, retailers, and corporate clients.
Handle customer inquiries, complaints, and service requests and ensure timely resolution.
Coordinate with internal teams for order processing, dispatch, delivery, and payment follow-ups.
Keep customers updated on product availability, order status, promotional offers, and new product launches.
Support the Business Development/Sales team with customer follow-ups, lead coordination, and account management.
Identify opportunities to improve customer satisfaction and encourage repeat business.
Maintain accurate customer records, interaction history, feedback, and CRM reports.
Act as the primary point of contact for assigned clients and understand their requirements and expectations.
Follow up with internal teams to ensure timely execution of customer requirements.
Escalate unresolved customer issues to senior management when required.
Key Skills
Customer Relationship Management (CRM)
B2B Client Handling
Inside Sales & Lead Follow-up
Client Servicing & Communication
Order & Payment Coordination
Customer Retention
Complaint Resolution
Sales & Account Management
Internal Team Coordination
CRM Reporting & Documentation
Problem-Solving & Negotiation
Share your resume at : hr.recruiter@italentindia.com
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
KEY RESPONSIBILITIES :
Build and maintain strong relationships with existing customers, distributors, retailers, and corporate clients.
Handle customer inquiries, complaints, and service requests and ensure timely resolution.
Coordinate with internal teams for order processing, dispatch, delivery, and payment follow-ups.
Keep customers updated on product availability, order status, promotional offers, and new product launches.
Support the Business Development/Sales team with customer follow-ups, lead coordination, and account management.
Identify opportunities to improve customer satisfaction and encourage repeat business.
Maintain accurate customer records, interaction history, feedback, and CRM reports.
Act as the primary point of contact for assigned clients and understand their requirements and expectations.
Follow up with internal teams to ensure timely execution of customer requirements.
Escalate unresolved customer issues to senior management when required.
Key Skills
Customer Relationship Management (CRM)
B2B Client Handling
Inside Sales & Lead Follow-up
Client Servicing & Communication
Order & Payment Coordination
Customer Retention
Complaint Resolution
Sales & Account Management
Internal Team Coordination
CRM Reporting & Documentation
Problem-Solving & Negotiation
Share your resume at : hr.recruiter@italentindia.com
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
