Verified Job
Work from home
Service Reliability Specialist
Work from home
#50437
Remote / WFH
Yarra Valley Water
Job Description
Position Overview
Permanent, Full-time opportunity
True hybrid working – work from home and our Mitcham office
$152,582 per annum inclusive of 12% superannuation
About Us
We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.
We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.
The Role
As a Service Reliability Specialist, you will play a key role in ensuring the reliability, resilience and recoverability of critical technology services across Yarra Valley Water. You will lead and coordinate disaster recovery management activities, while supporting incident and problem management processes, to minimise service disruption, strengthen operational stability, and enhance Yarra Valley Water’s ability to respond to and recover from service outages.
Working closely with IT teams, service owners, vendors and business stakeholders, you will drive continual service improvement initiatives, identify opportunities to improve service performance and resilience and support disaster recovery preparedness. Through proactive analysis, collaboration and governance, you will help strengthen the reliability, resilience and recovery readiness of technology services that support business continuity and operational excellence.
Occasional out-of-hours participation may be required to provide backup support for major incident management activities and ensure continuity of critical service response capabilities.
Your Key Responsibilities
Lead and coordinate disaster recovery planning, testing and readiness activities to strengthen recovery capability across critical technology service
Collaborate with IT teams, service owners and vendors to identify recovery risks, validate DR plans, support remediation actions and drive ongoing improvements to service resilience
Analyse disaster recovery readiness, testing outcomes, current service performance, incident trends and operational risks to identify gaps and define mitigation actions that enhance operational resilience
Produce operational and disaster recovery reporting and metrics, support governance and compliance activities and contribute toto continual improvement initiatives that strengthen recovery readiness and service resilience.
Assist with coordinating major incidents to minimise business disruption, restore services quickly and ensure effective stakeholder communication
Assist with post-incident reviews and problem management activities to identify root causes, drive corrective actions and improve service reliability
Support and continuously improve Disaster Recovery processes, ensuring alignment with the Incident and problem management processes and with Yarra Valley Water’s standards and best practices.
Permanent, Full-time opportunity
True hybrid working – work from home and our Mitcham office
$152,582 per annum inclusive of 12% superannuation
About Us
We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.
We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.
The Role
As a Service Reliability Specialist, you will play a key role in ensuring the reliability, resilience and recoverability of critical technology services across Yarra Valley Water. You will lead and coordinate disaster recovery management activities, while supporting incident and problem management processes, to minimise service disruption, strengthen operational stability, and enhance Yarra Valley Water’s ability to respond to and recover from service outages.
Working closely with IT teams, service owners, vendors and business stakeholders, you will drive continual service improvement initiatives, identify opportunities to improve service performance and resilience and support disaster recovery preparedness. Through proactive analysis, collaboration and governance, you will help strengthen the reliability, resilience and recovery readiness of technology services that support business continuity and operational excellence.
Occasional out-of-hours participation may be required to provide backup support for major incident management activities and ensure continuity of critical service response capabilities.
Your Key Responsibilities
Lead and coordinate disaster recovery planning, testing and readiness activities to strengthen recovery capability across critical technology service
Collaborate with IT teams, service owners and vendors to identify recovery risks, validate DR plans, support remediation actions and drive ongoing improvements to service resilience
Analyse disaster recovery readiness, testing outcomes, current service performance, incident trends and operational risks to identify gaps and define mitigation actions that enhance operational resilience
Produce operational and disaster recovery reporting and metrics, support governance and compliance activities and contribute toto continual improvement initiatives that strengthen recovery readiness and service resilience.
Assist with coordinating major incidents to minimise business disruption, restore services quickly and ensure effective stakeholder communication
Assist with post-incident reviews and problem management activities to identify root causes, drive corrective actions and improve service reliability
Support and continuously improve Disaster Recovery processes, ensuring alignment with the Incident and problem management processes and with Yarra Valley Water’s standards and best practices.
