Verified Job
Accounting - Finance
Service Operations Specialist
Accounting - Finance
#220453
Remote / WFH
Job Description
Position Overview
This division consist of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (Both internal and external via Swift, crest, Mint etc), Channels space, messaging and billing area. Some of the areas and very demanding and critical to business and client deliverables. Subdomains also including transaction banking, NAV calculations corporate actions etc.
Corporate banking applications services the needs of business areas spread across all APAC, EMEA and US regions and production support Engineering team spread across globally.
The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist role supports the respective functional teams and provides expertise and assistance to ensure Service Operations provide effective services.
The main tasks of the Service Operations Specialist are: monitoring and tracking activities, analysing
Issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Service Operations Specialist has knowledge of and experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs)..
What we'll offer you
• As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities :
Supporting a clearly defined set of Corporate & Investment Banking applications
. Should be exposed to production support environment (L1/L2/L3 scopes)
. Able to understand the technical queries from production support perspective.
. Develop a good understanding of the activities required to execute production management functions.
. Support Service Operations teams in providing optimum service level to the business lines supported.
. Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that
This division consist of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (Both internal and external via Swift, crest, Mint etc), Channels space, messaging and billing area. Some of the areas and very demanding and critical to business and client deliverables. Subdomains also including transaction banking, NAV calculations corporate actions etc.
Corporate banking applications services the needs of business areas spread across all APAC, EMEA and US regions and production support Engineering team spread across globally.
The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist role supports the respective functional teams and provides expertise and assistance to ensure Service Operations provide effective services.
The main tasks of the Service Operations Specialist are: monitoring and tracking activities, analysing
Issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Service Operations Specialist has knowledge of and experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs)..
What we'll offer you
• As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities :
Supporting a clearly defined set of Corporate & Investment Banking applications
. Should be exposed to production support environment (L1/L2/L3 scopes)
. Able to understand the technical queries from production support perspective.
. Develop a good understanding of the activities required to execute production management functions.
. Support Service Operations teams in providing optimum service level to the business lines supported.
. Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that
