Verified Job
Accounting - Finance
Service Manager
Accounting - Finance
#285531
Remote / WFH
Job Description
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
BUK & BX – All locations
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Introduction:
The Service Level Manager (SLM) is responsible for managing the Corporate Mobility Service.
• Service Level Management – manage the service to achieve or exceed defined operational service performance standards
• Service Compliance- maintain risk and compliance position for the service, including business continuity, service maintenance, and be the primary interface for audit activity
• Vendor Management –be the primary interface into vendors for BAU management of service and conduct appropriate service governance with supplier to enhance relationships and track service performance
• Service Finance – maintain service finance and cost management including review of actual vs. budgets, Revised Annual Forecasts, ownership of supplier invoice payment, interface into Telecomms Expense Management function and any cost challenge initiatives
• Service Improvement Plans – develop and deliver SIPs to achieve or exceed defined service performance standards
• Active co-ordination of technical resource across organisational boundaries and close liaison with the service operations, product management, transition and infrastructure functions to achieve optimum service performance.
• Act as principal point of contact for both internal and external stakeholders, and facilitate widespread adoption of best practices for Infrastructure Services.
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
BUK & BX – All locations
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Introduction:
The Service Level Manager (SLM) is responsible for managing the Corporate Mobility Service.
• Service Level Management – manage the service to achieve or exceed defined operational service performance standards
• Service Compliance- maintain risk and compliance position for the service, including business continuity, service maintenance, and be the primary interface for audit activity
• Vendor Management –be the primary interface into vendors for BAU management of service and conduct appropriate service governance with supplier to enhance relationships and track service performance
• Service Finance – maintain service finance and cost management including review of actual vs. budgets, Revised Annual Forecasts, ownership of supplier invoice payment, interface into Telecomms Expense Management function and any cost challenge initiatives
• Service Improvement Plans – develop and deliver SIPs to achieve or exceed defined service performance standards
• Active co-ordination of technical resource across organisational boundaries and close liaison with the service operations, product management, transition and infrastructure functions to achieve optimum service performance.
• Act as principal point of contact for both internal and external stakeholders, and facilitate widespread adoption of best practices for Infrastructure Services.
