Service Drop Technician

About Cityside Fiber

Cityside Fiber believes that we all deserve amazing internet! Our core purpose is to create networks that better enable life-changing connectivity in our communities. We do this by living our core values of: Putting people first, loving our communities, making it effortless to do business with, and daring to be different while having fun! Cityside Fiber is an emerging telecommunications infrastructure developer and internet service provider headquartered in Irvine, California. Cityside Fiber has launched our first networks in Orange County and has its eyes set for further expansion in California due to unprecedented response and demand.

We are built on a foundation of innovation, accountability, and trust. We are an employee-focused business that seeks independent-thinking people who want to actively contribute to the success of the organization and make the lives of those we serve better. Are you customer obsessed, smart and analytical yet execution focused and passionate about internet, connectivity and all that it brings? If yes, this opportunity is for you.

About the JobWe are seeking a highly motivated and experienced FTTH (FIBER TO THE HOME) Service Drop Technician to be an important part of our team and provide fiber internet installation and maintenance services to our customers. As a Drop Technician, you will be responsible for installing, maintaining, and repairing the "drop" or final connection of cable and internet services to residential or business customers. You will ensure quality service delivery and troubleshoot issues related to cable drops and connections. You will operate in a fast-moving and sometimes ambiguous environment and excel in hitting the Company’s objectives.

Responsibilities
• Understand Cityside Fiber’s core purpose and values and be passionate about what we do.
• Work in and contribute to an atmosphere of trust and integrity.
• Pathway Planning and Design; Install fiber internet service to the exterior of residential homes, including routing fiber optic cables, considering landscaping, existing structures, and marked utilities.
• Landscaping and Property Preservation including concrete sidewalk and driveway boring.
• Trenching and Excavation in Sensitive Areas, Equipment Operation and Maintenance.
• Install and activate drop cables from distribution points to customer premises.
• Troubleshoot and resolve issues related to drop cables, connectors, and signal levels.
• Test and verify drop connections to ensure optimal performance and quality.
• Adhere to safety protocols and company standards during installations and repairs.
• Coordinate with supervisors and dispatch to schedule and prioritize work orders.
• Communicate with customers to schedule installations, answer questions, and provide updates on the status of their installation.
• Document all installations and maintenance activities in accordance with company procedures.

Qualifications
• High energy individual who is willing to be an integral part of a high growth service provider who puts people first, dares to be different and has fun disrupting an industry.
• Experience in telecommunications industry; fiber optics installation and residential property pathways preferred.
• Experience with drop bury aerial and underground installation of telecom infrastructure.
• High school diploma or equivalent; additional technical training or certification is a plus.
• 2+ years’ experience as a drop technician.
• Proven history of excellent customer service in the field and timely, effective, clean installations.
• Ability to work independently and as part of a team in the field.
• Ability to work outdoors and in various weather conditions.
• Ability to lift and move heavy equipment, climb ladders, and work in confined spaces.
• Familiarity with standard safety protocols and procedures, and a commitment to working safely in the field.
• Valid state driver’s license, good driving record, reliable transportation, and proof of insurance.

Location

Our Headquarters and field offices are located in Irvine, CA. Travel required to local project/customer sites.

Compensation

Starting at $23 per hour (actual starting rate may be higher based on candidate’s qualifications, skills and years of experience.)

Comprehensive Benefits Package

Cityside Fiber is a unique organization that is dedicated to providing an outstanding employee experience. We take pride in our team as well as in the products and services we provide.

Benefits for eligible employees include, but are not limited to:

Financial Rewards
• Competitive pay
• Incentives based on individual performance
• 401(k) savings plan with excellent company matching contributions

Health and Well-Being

Medical and Dental Coverage - Cityside pays 100% of the base premiums for eligible employees’ medical and dental plans. Cityside subsidizes medical and dental premiums for an eligible employee’s eligible dependents. Cityside currently contributes an amount equal to 50% of an eligible dependent’s base medical and dental monthly premium amount.
• Paid Time Off (PTO) Vacation
• Paid Sick Time
• Paid Holidays

The upside to being a part of our team!

Autonomy and flexibility to build a telecommunications company and premier support services from the ground up!
• Incredible growth potential - we are revolutionizing the Internet service provider industry
• Competitive rates and merit-based pay-increases
• Training and career growth opportunities
• Business-casual attire
• Irvine Company Discounts
• Company-hosted activations
• Corporate athletic team (softball, soccer, etc.)
• Holiday parties

For immediate consideration, please submit your resume.

We kindly request that all applicants apply directly through our careers site to ensure efficient processing of your application. Please refrain from calling, as we are unable to provide updates or accept inquiries over the phone.

Cityside Fiber is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Visit our website at www.citysidefiber.com Read more