Verified Job
IT / Software / Data Analyst
Service Desk Engineer (Voice Support)
IT / Software / Data Analyst
#688749
Remote / WFH
Job Description
Service Desk Engineer (0–2 Year Experience)
Client: Accenture
Location: Jaipur, Rajasthan (Jaipur)
Work Mode: On-site
Interview Mode: Face to Face for 27th March (Friday)
About the Role
Accenture is hiring enthusiastic and customer-focused Service Desk Engineers to join our dynamic support team. This is an excellent opportunity for freshers or professionals with up to 1 year of experience looking to build a strong foundation in IT support and client services.
As a Service Desk Engineer, you will act as the first point of contact for clients, ensuring smooth functioning of systems and applications. You will troubleshoot technical issues, provide voice-based support, and help maintain high service standards and customer satisfaction.
Key Responsibilities
Provide first-level technical support via voice and ticketing systems
Understand client issues and deliver accurate, timely resolutions
Participate in problem-solving discussions with internal teams
Document incidents, solutions, and troubleshooting steps clearly
Collaborate with cross-functional teams to enhance service delivery
Monitor system performance and suggest process improvements
Maintain high levels of customer satisfaction and service quality
Required Skills & Qualifications
0–1 year of experience in IT Support / Service Desk
15 years of full time education (mandatory)
Proficiency in Service Desk Management
Experience with Service Desk Voice Support (mandatory)
Familiarity with ticketing systems and client management tools
Strong analytical and troubleshooting abilities
Excellent verbal and written communication skills
Good interpersonal and teamwork skills
Why Join Us?
Opportunity to work with a global industry leader
Structured learning and growth opportunities
Collaborative and inclusive work environment
Exposure to enterprise-level systems and clients
Ready to kickstart your career with Accenture?
Connect today to secure your interview slot!
Pay: ₹24,000.00 - ₹27,200.00 per month
Work Location: In person
Client: Accenture
Location: Jaipur, Rajasthan (Jaipur)
Work Mode: On-site
Interview Mode: Face to Face for 27th March (Friday)
About the Role
Accenture is hiring enthusiastic and customer-focused Service Desk Engineers to join our dynamic support team. This is an excellent opportunity for freshers or professionals with up to 1 year of experience looking to build a strong foundation in IT support and client services.
As a Service Desk Engineer, you will act as the first point of contact for clients, ensuring smooth functioning of systems and applications. You will troubleshoot technical issues, provide voice-based support, and help maintain high service standards and customer satisfaction.
Key Responsibilities
Provide first-level technical support via voice and ticketing systems
Understand client issues and deliver accurate, timely resolutions
Participate in problem-solving discussions with internal teams
Document incidents, solutions, and troubleshooting steps clearly
Collaborate with cross-functional teams to enhance service delivery
Monitor system performance and suggest process improvements
Maintain high levels of customer satisfaction and service quality
Required Skills & Qualifications
0–1 year of experience in IT Support / Service Desk
15 years of full time education (mandatory)
Proficiency in Service Desk Management
Experience with Service Desk Voice Support (mandatory)
Familiarity with ticketing systems and client management tools
Strong analytical and troubleshooting abilities
Excellent verbal and written communication skills
Good interpersonal and teamwork skills
Why Join Us?
Opportunity to work with a global industry leader
Structured learning and growth opportunities
Collaborative and inclusive work environment
Exposure to enterprise-level systems and clients
Ready to kickstart your career with Accenture?
Connect today to secure your interview slot!
Pay: ₹24,000.00 - ₹27,200.00 per month
Work Location: In person
