Service Desk Engineer

Interview Date: 27 March 2026 (Friday)

Interview mode: Face-to-face

Location: Jaipur

Job Summary

We are looking for an Service Desk Engineer to join our team and act as the critical link between clients and our systems/applications. The role involves interacting with clients to understand their technical concerns, troubleshooting issues, and ensuring smooth functioning of applications while delivering a seamless user experience.

The ideal candidate should have strong communication skills, basic technical troubleshooting knowledge, and the ability to handle client issues effectively while maintaining service quality.

Roles & Responsibilities

Provide technical support to clients by resolving application and system-related issues.
Build knowledge of internal systems and processes while supporting the team.
Participate in problem-solving discussions and assist in identifying solutions.
Troubleshoot and resolve client issues in a timely and efficient manner.
Maintain proper documentation of incidents through ticketing systems.
Collaborate with internal teams to enhance service delivery and client satisfaction.
Ensure all client interactions are handled professionally and efficiently.
Professional & Technical Skills

Must Have Skills

Knowledge of Service Desk Management
Basic understanding of IT support processes
Good communication and customer handling skills
Good To Have Skills

Experience in Service Desk Voice Support
Familiarity with ticketing tools and service management systems
Understanding of client relationship management
Eligibility Criteria

Experience: 0 – 1 year in Service Desk / IT Support
Education: Minimum 15 years of full-time education (Graduate)
Strong analytical and problem-solving skills
Ability to interpret and resolve client issues effectively
Shift & Benefits

Night Shift Allowance
Cab Facility Provided
Opportunity to work with a global support team
Pay: ₹24,000.00 - ₹27,200.00 per month

Work Location: In person