Verified Job
IT / Software / Data Analyst
Service Desk Coordinator
IT / Software / Data Analyst
#53770
Remote / WFH
Apleona
Job Description
JOB TITLE: Service Desk Coordinator
LOCATION: Wigston, LE18 2BG
Hours – 9:00am to 5:00pm – 30-minute lunch break. (no hybrid working)
About us:
JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
Close working relationships with high profile clients meaning long term contracts and security
Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
Operating a mobile team of mobile engineers with various skillsets across the UK
Excellent reputation for delivering quality and high standards of service
JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
What we are looking for as a Service Desk Coordinator:
Good experience of working within an office environment.
Experience of working within a service desk background is essential.
Good customer services skills, well presented and articulate with a good telephone manner
Experience of data entry previously would be advantageous
Motivated and trustworthy
Well organised with good IT and administration skills including Excel and Word.
About the Service Desk Coordinator role:
Taking incoming customer calls / emails
Logging callouts
Planning in callouts / quoted works / planned maintenance
Raising permits
Using customer portals
Prioritizing workloads for the engineers within your region
Raising sub-contractor purchase orders for callouts
Liaising with office staff / engineers / sub-contractors
Any other required work within the role
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job.
You will work 37.5 hours per week and you will have access to employee benefits that will be available to you as soon as you start.
We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
If this sounds like a job for you we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.
This role will be working for JCW Energy Services, who are part of the Apleona Group
Location Leicester
Reference SELECTHR-VACANCY-17248
LOCATION: Wigston, LE18 2BG
Hours – 9:00am to 5:00pm – 30-minute lunch break. (no hybrid working)
About us:
JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
Close working relationships with high profile clients meaning long term contracts and security
Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
Operating a mobile team of mobile engineers with various skillsets across the UK
Excellent reputation for delivering quality and high standards of service
JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
What we are looking for as a Service Desk Coordinator:
Good experience of working within an office environment.
Experience of working within a service desk background is essential.
Good customer services skills, well presented and articulate with a good telephone manner
Experience of data entry previously would be advantageous
Motivated and trustworthy
Well organised with good IT and administration skills including Excel and Word.
About the Service Desk Coordinator role:
Taking incoming customer calls / emails
Logging callouts
Planning in callouts / quoted works / planned maintenance
Raising permits
Using customer portals
Prioritizing workloads for the engineers within your region
Raising sub-contractor purchase orders for callouts
Liaising with office staff / engineers / sub-contractors
Any other required work within the role
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job.
You will work 37.5 hours per week and you will have access to employee benefits that will be available to you as soon as you start.
We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
If this sounds like a job for you we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.
This role will be working for JCW Energy Services, who are part of the Apleona Group
Location Leicester
Reference SELECTHR-VACANCY-17248
