Verified Job
IT / Software / Data Analyst
Service Desk Analyst
IT / Software / Data Analyst
#716333
Remote / WFH
EFEX
Job Description
Ready to take the next step in your IT career?
At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in Sydney, offering plenty of variety and client interaction.
You will:
Provide high-quality IT support and exceptional customer service
Troubleshoot and resolve client issues across a range of technologies
Manage service requests and incidents through Salesforce
Maintain accurate ticket notes, timesheets, and documentation
Apply security best practices across implementations
Work collaboratively with colleagues to deliver seamless service
About You
You’ll thrive in this role if you have:
Previous MSP or internal IT experience
Strong customer service and client-facing skills
A solid background in:
Workstation trouble shooting
Active Directory and Microsoft 365 support
Backup and recovery processes
Remote monitoring and management tools
Servers, switches, routers, firewalls, and storage
Azure and VOIP solutions
And personally, you’ll bring:
A desire to keep learning and stay across new technologies
A friendly, positive approach to client service
Excellent communication skills
The ability to work in a fast-paced environment while staying organised
What We Offer:
Competitive salary: we recognise your expertise
Supportive, down-to-earth culture: collaboration and respect are at the core of our team
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.
Apply now!
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Company Overview
Please visit https://www.efex.com.au for more information
At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in Sydney, offering plenty of variety and client interaction.
You will:
Provide high-quality IT support and exceptional customer service
Troubleshoot and resolve client issues across a range of technologies
Manage service requests and incidents through Salesforce
Maintain accurate ticket notes, timesheets, and documentation
Apply security best practices across implementations
Work collaboratively with colleagues to deliver seamless service
About You
You’ll thrive in this role if you have:
Previous MSP or internal IT experience
Strong customer service and client-facing skills
A solid background in:
Workstation trouble shooting
Active Directory and Microsoft 365 support
Backup and recovery processes
Remote monitoring and management tools
Servers, switches, routers, firewalls, and storage
Azure and VOIP solutions
And personally, you’ll bring:
A desire to keep learning and stay across new technologies
A friendly, positive approach to client service
Excellent communication skills
The ability to work in a fast-paced environment while staying organised
What We Offer:
Competitive salary: we recognise your expertise
Supportive, down-to-earth culture: collaboration and respect are at the core of our team
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.
Apply now!
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Company Overview
Please visit https://www.efex.com.au for more information
