Verified Job
Other Jobs
Service Desk Analyst
Other Jobs
#29926
Remote / WFH
Intelliteach Offshore Private Limited
Job Description
The primary purpose of the Service Desk Analyst is to handle client inquires and resolve the client issues in a timely manner while providing outstanding customer service
PRIMARY DUTIES & RESPONSIBILITIES
Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
Effectively communicate with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines);Bachelor’s degree is a must
2 years of general office experience
2 years of customer service experience
Dexterity in using the computer keyboard and mouse while seated at a desk is required. Specific vision abilities required by this job include close vision, depth perception and ability to focus.
Accurately diagnose client technical issues; gather the necessary
PRIMARY DUTIES & RESPONSIBILITIES
Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
Effectively communicate with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines);Bachelor’s degree is a must
2 years of general office experience
2 years of customer service experience
Dexterity in using the computer keyboard and mouse while seated at a desk is required. Specific vision abilities required by this job include close vision, depth perception and ability to focus.
Accurately diagnose client technical issues; gather the necessary
