Verified Job
Clerical - Administrative
Service Coordinator
Clerical - Administrative
#747112
Remote / WFH
Nurse Maude
Job Description
Are you looking for a new challenge, where problem-solving and customer service come together?
We have a position for a Service Coordinator - in the healthcare industry coordinating with clients and staff
We are seeking a professional office-based administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.
Te Whakahaerenga/The Organisation:
Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.
Te Mahi/About the Position:
Full-time position available in our Porirua office. The successful applicant will be required to work 8-hour shifts and participate in a roster between Monday to Sunday.
You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.
Key Aspects:
Proactively utilising the client management computer system, service coordinators will work as a team to ensure:
support worker rosters are accurate and timely
visits are scheduled effectively and in line with service requirements
all support worker leave is managed effectively
an up-to-date and 'live' over-view of service delivery is maintained at all times
effective and timely communication with clients and workforce, including proactively responding to queries or concerns
Working with the team leaders and service manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.
He momo/About you:
To be successful in this role, you will have at least two years' recent experience, working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.
You will also have the following skills:
Exceptional customer service, and a friendly and professional manner
Patience, resilience and a "can do" attitude in challenging situations
The ability to prioritise effectively and efficiently
A proactive and professional communication style
Systems orientation, with intermediate to advanced computer skills
Team orientation, working well with others at all levels
Critical thinking
Ki te huanga/Benefits of working at Nurse Maude
As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:
Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures
Staff Discounts - You will have access to a range of great staff discounts with our suppliers
Health Insurance- Discounted healthcare through Southern Cross
Staff Development - We encourage and support personal and professional development through study and research
Hourly rate - Your experience is recognised with competitive rates
Interested?
If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.
We are now accepting applications online - to , visit our website https://careers.nursemaude.org.nz/home. For a copy of the position description, please view this job via our website. Scroll to the bottom of the advert and the PD is attached as a link.
If, after reading the full position description, you require any further information please send enquires through to jobs@nursemaude.org.nz.
Job Details
Reference #
22432
Posted on
02 Jul 2026
Closes on
02 Aug 2026 23:00
Location(s)
Porirua
Expertise
Administrator
Job level(s)
Graduate
Work type(s)
Permanent full-time
with Seek
Show less
We have a position for a Service Coordinator - in the healthcare industry coordinating with clients and staff
We are seeking a professional office-based administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.
Te Whakahaerenga/The Organisation:
Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.
Te Mahi/About the Position:
Full-time position available in our Porirua office. The successful applicant will be required to work 8-hour shifts and participate in a roster between Monday to Sunday.
You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.
Key Aspects:
Proactively utilising the client management computer system, service coordinators will work as a team to ensure:
support worker rosters are accurate and timely
visits are scheduled effectively and in line with service requirements
all support worker leave is managed effectively
an up-to-date and 'live' over-view of service delivery is maintained at all times
effective and timely communication with clients and workforce, including proactively responding to queries or concerns
Working with the team leaders and service manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.
He momo/About you:
To be successful in this role, you will have at least two years' recent experience, working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.
You will also have the following skills:
Exceptional customer service, and a friendly and professional manner
Patience, resilience and a "can do" attitude in challenging situations
The ability to prioritise effectively and efficiently
A proactive and professional communication style
Systems orientation, with intermediate to advanced computer skills
Team orientation, working well with others at all levels
Critical thinking
Ki te huanga/Benefits of working at Nurse Maude
As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:
Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures
Staff Discounts - You will have access to a range of great staff discounts with our suppliers
Health Insurance- Discounted healthcare through Southern Cross
Staff Development - We encourage and support personal and professional development through study and research
Hourly rate - Your experience is recognised with competitive rates
Interested?
If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.
We are now accepting applications online - to , visit our website https://careers.nursemaude.org.nz/home. For a copy of the position description, please view this job via our website. Scroll to the bottom of the advert and the PD is attached as a link.
If, after reading the full position description, you require any further information please send enquires through to jobs@nursemaude.org.nz.
Job Details
Reference #
22432
Posted on
02 Jul 2026
Closes on
02 Aug 2026 23:00
Location(s)
Porirua
Expertise
Administrator
Job level(s)
Graduate
Work type(s)
Permanent full-time
with Seek
Show less
