Verified Job
Field Sales
Service and Parts Advisor
Field Sales
#801313
Remote / WFH
Tourism Holdings Ltd
Job Description
Love customer service and the automotive world? Join thl (Tourism Holdings Limited) and be part of a global team helping people explore New Zealand in unforgettable ways.
About thl
We’re thl — a global family of RV brands listed on the NZX and ASX. We design, build, rent and sell RVs across New Zealand, Australia, the UK, Europe, USA and Canada. Every year, we help hundreds of thousands of customers create incredible travel experiences.
At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. Plus, we're the world's largest campervan operator, with operations in NZ, AUS, and US. Our diverse fleet includes maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV and Roadbear.
About Us:
At RV Super Centre, we provide exceptional accessories for RV, camping, marine and outdoor enthusiasts.
The Role:
As a permanent, full time Service & Parts Advisor, you’ll be the key connection between our customers and workshop team. You’ll ensure a seamless experience from booking through to repair completion, while also managing parts supply to keep our workshop running efficiently. This is a busy, hands-on role where no two days are the same.
What You’ll Be Doing:
Deliver outstanding customer service and manage service bookings
Explain repairs, timelines and costs in a clear, customer-friendly way
Coordinate closely with technicians to ensure efficient service delivery
Order, manage and supply parts for workshop and customer needs
Provide accurate pricing, availability and product advice
Maintain parts inventory, stock levels and system records
Support workshop scheduling and ensure jobs are prepared in advance
Ensure compliance with warranty processes and standards
About You
You’re organised, customer-focused, and thrive in a fast-paced environment.
You will bring:
Experience in automotive service, parts or customer service roles (minimum of 1 year’s relevant experience and/or the equivalent NZQF level 2 or 3 qualification, and/or AQF certificate II or III)
Strong communication skills with the ability to explain technical details simply
Good organisational and time management skills
A proactive, solutions-focused attitude
Basic mechanical knowledge (preferred)
A full New Zealand driver licence
•
Hours And Days Of Work:
Minimum of 40 hours per week, working between 7am to 5pm from Monday to Friday.
Why Join Us?
Competitive payrate of $32.00 to $35.88 per hour depending on experience + staff benefits
Be part of a leading global tourism and RV business
Work with a supportive, high-performing team
Enjoy career development opportunities across the thl group
Access unique travel and experience perks
Work in stunning Queenstown
Ready to jump into a role where you can make a real impact and grow your career? Apply now and join the thl journey.
Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.
Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.
https://www.thlonline.com/privacy
Show less
About thl
We’re thl — a global family of RV brands listed on the NZX and ASX. We design, build, rent and sell RVs across New Zealand, Australia, the UK, Europe, USA and Canada. Every year, we help hundreds of thousands of customers create incredible travel experiences.
At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. Plus, we're the world's largest campervan operator, with operations in NZ, AUS, and US. Our diverse fleet includes maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV and Roadbear.
About Us:
At RV Super Centre, we provide exceptional accessories for RV, camping, marine and outdoor enthusiasts.
The Role:
As a permanent, full time Service & Parts Advisor, you’ll be the key connection between our customers and workshop team. You’ll ensure a seamless experience from booking through to repair completion, while also managing parts supply to keep our workshop running efficiently. This is a busy, hands-on role where no two days are the same.
What You’ll Be Doing:
Deliver outstanding customer service and manage service bookings
Explain repairs, timelines and costs in a clear, customer-friendly way
Coordinate closely with technicians to ensure efficient service delivery
Order, manage and supply parts for workshop and customer needs
Provide accurate pricing, availability and product advice
Maintain parts inventory, stock levels and system records
Support workshop scheduling and ensure jobs are prepared in advance
Ensure compliance with warranty processes and standards
About You
You’re organised, customer-focused, and thrive in a fast-paced environment.
You will bring:
Experience in automotive service, parts or customer service roles (minimum of 1 year’s relevant experience and/or the equivalent NZQF level 2 or 3 qualification, and/or AQF certificate II or III)
Strong communication skills with the ability to explain technical details simply
Good organisational and time management skills
A proactive, solutions-focused attitude
Basic mechanical knowledge (preferred)
A full New Zealand driver licence
•
Hours And Days Of Work:
Minimum of 40 hours per week, working between 7am to 5pm from Monday to Friday.
Why Join Us?
Competitive payrate of $32.00 to $35.88 per hour depending on experience + staff benefits
Be part of a leading global tourism and RV business
Work with a supportive, high-performing team
Enjoy career development opportunities across the thl group
Access unique travel and experience perks
Work in stunning Queenstown
Ready to jump into a role where you can make a real impact and grow your career? Apply now and join the thl journey.
Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.
Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.
https://www.thlonline.com/privacy
Show less
