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Service Advisor
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#23304
Remote / WFH
blakely gmc
Job Description
Job Overview
We are seeking a dynamic and customer-focused Service Advisor to join our automotive team! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience from start to finish. Your enthusiasm, mechanical knowledge, and exceptional communication skills will drive customer satisfaction and foster long-term loyalty. If you thrive in a fast-paced environment, enjoy working with vehicles, and have a passion for delivering outstanding service, this is the perfect opportunity for you to accelerate your career in automotive service!
Responsibilities
Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
Explain repair recommendations clearly, including auto diagnostics, transmissions, brake repair, oil changes, tire service, suspension, alignment, shocks & struts, air brake systems, diesel engine repair, and auto body repair
Prepare detailed estimates using auto estimating and service writing tools; upsell appropriate services to enhance vehicle performance and safety
Coordinate with technicians to prioritize repairs and ensure timely completion of services such as mechanical repairs or automotive diagnostics
Manage cash handling transactions accurately while maintaining detailed records of all service work performed
Follow up with customers post-service to ensure satisfaction and address any additional concerns or questions
Maintain thorough knowledge of dealership services including auto sales, vehicle maintenance packages, and current promotions
Qualifications
Previous dealership experience or automotive service management background preferred
Strong mechanical knowledge with hands-on mechanic experience or service technician background
Proficiency in automotive diagnostics and auto estimating software
Excellent customer service skills with the ability to communicate technical information clearly
Knowledge of automotive repair procedures including transmissions, oil changes, tire services, suspension work, brake repairs, shocks & struts, air brake systems, diesel engines, and auto body repairs
Ability to upsell services confidently while maintaining integrity and customer trust
Familiarity with automotive sales processes is a plus
Valid driver’s license with a clean driving record; relevant certifications such as ASE are advantageous
Join us in delivering exceptional automotive care! Your expertise will help keep vehicles safe and customers satisfied while advancing your career in a vibrant team environment. We value energetic professionals who are eager to make a difference every day!
Pay: $36,000.00 - $77,355.44 per year
Work Location: In person
Show more
We are seeking a dynamic and customer-focused Service Advisor to join our automotive team! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience from start to finish. Your enthusiasm, mechanical knowledge, and exceptional communication skills will drive customer satisfaction and foster long-term loyalty. If you thrive in a fast-paced environment, enjoy working with vehicles, and have a passion for delivering outstanding service, this is the perfect opportunity for you to accelerate your career in automotive service!
Responsibilities
Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
Explain repair recommendations clearly, including auto diagnostics, transmissions, brake repair, oil changes, tire service, suspension, alignment, shocks & struts, air brake systems, diesel engine repair, and auto body repair
Prepare detailed estimates using auto estimating and service writing tools; upsell appropriate services to enhance vehicle performance and safety
Coordinate with technicians to prioritize repairs and ensure timely completion of services such as mechanical repairs or automotive diagnostics
Manage cash handling transactions accurately while maintaining detailed records of all service work performed
Follow up with customers post-service to ensure satisfaction and address any additional concerns or questions
Maintain thorough knowledge of dealership services including auto sales, vehicle maintenance packages, and current promotions
Qualifications
Previous dealership experience or automotive service management background preferred
Strong mechanical knowledge with hands-on mechanic experience or service technician background
Proficiency in automotive diagnostics and auto estimating software
Excellent customer service skills with the ability to communicate technical information clearly
Knowledge of automotive repair procedures including transmissions, oil changes, tire services, suspension work, brake repairs, shocks & struts, air brake systems, diesel engines, and auto body repairs
Ability to upsell services confidently while maintaining integrity and customer trust
Familiarity with automotive sales processes is a plus
Valid driver’s license with a clean driving record; relevant certifications such as ASE are advantageous
Join us in delivering exceptional automotive care! Your expertise will help keep vehicles safe and customers satisfied while advancing your career in a vibrant team environment. We value energetic professionals who are eager to make a difference every day!
Pay: $36,000.00 - $77,355.44 per year
Work Location: In person
Show more
