Server Assistant

MTN HOUSE by Basecamp, Canmore
About Basecamp Property Management Ltd
Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise Kananaskis in Alberta and Revelstoke Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.
MTN House by Basecamp is our latest upscale property with ++ newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore’s first Nordic Spa (opening 2025).

Why Work for Us?
Be part of the fastest growing hospitality brand in Canada.
We have a health benefits plan.
Family and Friends discount at Basecamp.
Employee discounted rates at all properties.
We offer competitive wages based on experience.
There is room for advancement in our growing company.
We have a friendly atmosphere.
We believe in working hard and having fun!
Position Overview
Are you passionate about providing exceptional dining experiences in an elegant and refined environment? Do you thrive in a fast-paced and dynamic work environment? As a Server Assistant, you will play a pivotal role in ensuring seamless service delivery and creating unforgettable moments for our discerning guests. Join us and be a part of a dedicated team committed to delivering excellence in every aspect of the dining experience.
Salary: $17/hr + gratuity
Shifts: Full-time/Permanent. Weekdays, weekends, days and evenings.

Key Responsibilities
Supportive Service: Assist servers in providing prompt, attentive, and personalized service to guests, ensuring their comfort and satisfaction throughout their dining experience.
Prepare tables with appropriate tableware, linens, and settings before guests arrive, ensuring they are impeccably arranged and clean.
Assist in preparing and serving beverages, such as water, coffee, and specialty drinks, while maintaining a high level of accuracy and presentation.
Aid in food delivery, ensuring proper timing and coordination with the kitchen staff, and handle guest requests for condiments or additional items promptly.
Clear tables efficiently and discreetly, removing used dishes, glassware, and utensils while maintaining a clean and organized dining area. Reset tables promptly for the next seating.
Monitor and replenish supplies such as water, bread, butter, and other essentials to ensure uninterrupted service.
Maintain open and effective communication with servers, kitchen staff, and management to relay guest requests, special instructions, or any other relevant information promptly and accurately.
Anticipate guest needs and respond to requests with a sense of urgency and attentiveness, providing exceptional service at all times.
Maintain cleanliness and organization of work areas, including polishing glassware, silverware, and other equipment. Assist in general cleaning duties as required.
Collaborate with the entire restaurant team to ensure smooth operations and a harmonious work environment, fostering a positive and supportive atmosphere.
Requirements
Previous experience in a high-end restaurant or fine dining establishment is preferred.
Exceptional customer service skills with a warm and engaging personality.
Ability to work effectively under pressure in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational abilities.
Ability to multitask and prioritize tasks effectively.
A team player with a positive attitude and a passion for delivering outstanding hospitality.
Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.
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