Senior Transit Technology Consultant

The Senior Transit Technology Consultant will lead and manage complex SaaS based professional services projects and help improve internal processes and apply best practices. This role will work closely with clients and internal teams to deliver high-quality solutions that meet client and team needs. This role will report to the Head of Professional Services.Key Responsibilities--> Project ManagementLead, plan, and execute projects, ensuring all aspects are delivered on time and within budget.Escalate issues to the Head of Professional Services as early, frequently, and as clearly as possible. Develop and maintain project schedules, ensuring tasks are assigned and deadlines are met.Identify and manage project risks, implementing mitigation strategies as needed.Manage and track invoicing in collaboration with the finance team.Monitor project progress and provide regular updates to all stakeholders.Facilitate effective communication and collaboration between project teams and stakeholders.--> Technology Assessment and StrategyCoordinate project activities with cross-functional teams, ensuring alignment and effective collaboration.Define project objectives, scope, and deliverables in collaboration with stakeholders and internal team members from the revenue and customer success teams.Lead business development efforts to capture market opportunities.--> Data Analytics and ReportingTrack and report on project KPIs, identifying areas of improvement and implementing corrective actions.Monitor project budgets and resources, making adjustments as necessary to optimize efficiency.Lead technical writing efforts as needed.--> Customer ExperienceConduct post-project evaluations to capture lessons learned and identify areas for improvement.Test products and communicate improvement to ensure products and deliverables are accessible, reliable, and user-friendly.