Senior Specialist HR Shared Service

The HR SSC Functional Specialist is responsible for providing subject matter expertise and processing support for HR Functional specialty area. He/she will provide general knowledge of a specialty area, as well as proven technical skills and experience to address inquiry and issue resolutions or complex transactions for all escalations from the HR Contact Center Team or as requested by a supervisor. The Functional Specialist would lead new programs/projects as wells as supporting and coordinating new process/migration intake and automation projects on a regional and global scale.
• Proven ability to deliver in a contact/service center or Shared Services for issue/inquiry resolution and transaction processing.
• Demonstrated understanding of subject matter of own functional area.
• Familiarity with HR policies, practices, and procedures related to designated area of functional expertise.
• Strong analytical skillset with an ability to generate innovative and creative ideas as input to problem solving.
• Performs analyses to highlight trends, process issues and potential solutions regarding a specific HR functional area, channeling these to the respective CoE through his/her manager and the Continuous Improvement Specialist.
• Effective communication skills to work with employees at all levels to explain programs/policies and resolve problems.
• Ability to work with customers and key stakeholders (e.g. COEs, HRBP) to identify problems and develop an approach for solutions.
• Ability to work with confidential and sensitive material; able to work with a high degree of accuracy, often in time-critical situations.
• Experience in coordinating and leading projects within Shared Services and ensuring these projects meet the overall strategic vision of the department.
• Bachelor's or Master’ s Degree required, preferred in Human Resources
• Minimum 8+ years professional HR experience