Verified Job
IT / Software / Data Analyst
Senior Software EngineerWholesale IT
IT / Software / Data Analyst
#249560
Remote / WFH
Job Description
Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of SSE
Principal responsibilities
• Investigating system failures and incidents reported on the services supported.
• Communicating with various Business & IT teams.
• Exhibit Flexibility to work in shifts and provide on-call support.
• Perform root-cause analysis and production fixes.
• Working as a part of a global team.
• Adherence to SLAs & service delivery procedures defined by ITIL framework.
• Excellent problem solving and root-cause investigation skills are essential.
• Excellent written and oral communications skills in English language are essential. E.g.: Report Writing, ability to document training materials etc.
• Good knowledge in JCL, DB2, CICS & COBOL is essential.
• Knowledge and understanding of IT Infrastructure is essential.
• Should have worked in Production Support.
• Basic knowledge of MQ is preferable
• Exposure to testing and support tasks is preferable.
• Knowledge of Banking Payment Systems and/or Banking Domain is preferable.
• Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable.
• Familiarity with Incident / Problem / Change and Release Management procedures is preferable.
• Ability to work effectively and professionally under pressure
• Communicating with various Business & IT teams.
• Exhibit Flexibility to work in shifts and provide on-call support.
• Working as a part of a global team.
Requirements
Requirements:
• Understand the system and help in Crisis situation
• Confident speaking and Provocativeness towards issue interception and handling
• Communication with all the stakeholders.
Desirable:
• Awareness of TWS, Geneos, Petrol
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Development India
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of SSE
Principal responsibilities
• Investigating system failures and incidents reported on the services supported.
• Communicating with various Business & IT teams.
• Exhibit Flexibility to work in shifts and provide on-call support.
• Perform root-cause analysis and production fixes.
• Working as a part of a global team.
• Adherence to SLAs & service delivery procedures defined by ITIL framework.
• Excellent problem solving and root-cause investigation skills are essential.
• Excellent written and oral communications skills in English language are essential. E.g.: Report Writing, ability to document training materials etc.
• Good knowledge in JCL, DB2, CICS & COBOL is essential.
• Knowledge and understanding of IT Infrastructure is essential.
• Should have worked in Production Support.
• Basic knowledge of MQ is preferable
• Exposure to testing and support tasks is preferable.
• Knowledge of Banking Payment Systems and/or Banking Domain is preferable.
• Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable.
• Familiarity with Incident / Problem / Change and Release Management procedures is preferable.
• Ability to work effectively and professionally under pressure
• Communicating with various Business & IT teams.
• Exhibit Flexibility to work in shifts and provide on-call support.
• Working as a part of a global team.
Requirements
Requirements:
• Understand the system and help in Crisis situation
• Confident speaking and Provocativeness towards issue interception and handling
• Communication with all the stakeholders.
Desirable:
• Awareness of TWS, Geneos, Petrol
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Development India
