Senior ServiceNow Engineer

Qualifications
5-7 years' ServiceNow platform support experience
Full experience with ServiceNow Platform Required
Strong understanding and core Implementation and architecture experience (IT Service Management, IT Business Management - SPM Strategic Portfolio Management)
Experience with Integration with other systems (ServiceNow, ERP or other third party systems)
Experience with App Engine Studio, Scoped Applications, Midservers, Instance Upgrades
Experience with Service Catalog/Service Portal module/Flow Designer/Business Rules/SLAs/Notifications/ACLs
Excellent JavaScript experience, support and troubleshooting experience
The candidate must have a car, as this position requires travel between location and the transportation of equipment
A valid driver’s license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service
Benefits
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 52+, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs
Responsibilities
In this position, you will be the subject matter expert in supporting our ServiceNow platform based on business needs; with a focus on CSM, ITSM, ITBM and ITAM
This role primarily focuses on managing support tickets and overseeing the ticket escalation process within the system
This position can be performed remotely but will require occasional onsite support at our Downers Grove, IL headquarters
Job description
Sentinel is looking for a ServiceNow Engineer to join our growing team. In this position, you will be the subject matter expert in supporting our ServiceNow platform based on business needs; with a focus on CSM, ITSM, ITBM and ITAM. This role primarily focuses on managing support tickets and overseeing the ticket escalation process within the system. This position can be performed remotely but will require occasional onsite support at our Downers Grove, IL headquarters.

Qualifications:
• 5-7 years' ServiceNow platform support experience
• Full experience with ServiceNow Platform Required
• Strong understanding and core Implementation and architecture experience (IT Service Management, IT Business Management - SPM Strategic Portfolio Management)
• Experience with IT Asset Management and IT Operations Management preferred
• Experience CSM Implementation preferred, Domain Separation preferred
• Experience with Integration with other systems (ServiceNow, ERP or other third party systems)
• Experience with App Engine Studio, Scoped Applications, Midservers, Instance Upgrades
• Experience with Service Catalog/Service Portal module/Flow Designer/Business Rules/SLAs/Notifications/ACLs
• Excellent JavaScript experience, support and troubleshooting experience
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 52+, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.