Senior Service Designer - Communities Kaihoahoa Ratonga Matua - Ngā Hapori

Job description
Lead the design and delivery of services that create significant value for our priority communities. Your expertise can make a difference!

About Us Ko mātou

Stats NZ Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

What's in it for you? Ngā hua ka riro ki a koe

We encourage you to go to our careers site to learn more about the Way We Work at Stats NZ and check out our benefits. We want working for us… to work for you!!

Salary range: $ 104,027 - $ 121,657 + superannuation

Other Benefits Of Joining Stats NZ Include

Balance life and work commitments
Develop and grow your career (coaching, training, study support, secondments)
Contribute to meaningful work that makes a difference to all people in Aotearoa
City based offices that cater to a variety of working styles and needs
State of the art, 6-star green building in Wellington

The role Te tūnga

This is a permanent role based in Christchurch or Wellington.

The Senior Service Designer for Communities in Census Design and Delivery is responsible for leading the design and delivery of services that create significant value for our priority communities. You will facilitate and manage collaborative design workshops, develop insightful service design outputs, and provide strategic feedback to ensure our services effectively meet the needs of our stakeholders.

You will work closely with cross-functional teams, particularly UX Designers, the Senior Product Owner - Census Survey, and Senior Operations Lead within Census Design and Delivery, to translate community insights into actionable and impactful service improvements, specifically in support of census and wider population and social statistics.

This Role Would Suit Someone With

Experience in service design, user experience design, or a related role, with significant experience in community engagement and census or survey design.
Strong expertise in service design methodologies, including design thinking, user research, and prototyping.
Proven ability to create user-centred design solutions that address community needs.
Excellent communication and facilitation skills, with experience working with diverse stakeholders.
Proficiency in design tools.
Strong analytical skills and the ability to use data to drive design decisions.
Strong interpersonal skills, with the ability to engage effectively with stakeholders.
Knowledge and experience, or desire to learn and build knowledge and experience of Te Tiriti, Tikanga, Te Reo and Te Ao Māori, and engagement with Iwi.
Experience with prototyping tools (e.g., Sketch, Figma, Adobe XD) would be advantageous
Demonstrated or encouraged diversity and inclusion in and/or outside of work.

What you bring Nōu te rourou

We understand transferable skills can come from experience gained from outside of work. We encourage you to be you in your application.

We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.

Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.

How to apply Me pēhea te tuku tono

If this sounds like you, click on the Apply now button to be redirected to the application page on our careers site. The position description is located on the right-hand side of the page.

We will be screening applications as we receive them to move swiftly to interview. You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process.

Please reach out to recruitment@stats.govt.nz if you have any questions.

You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.

Note to Recruitment Agencies: unsolicited CVs will not be accepted. Read more