Senior Retail Operations Director

We are seeking a highly skilled Senior Retail Operations Director to oversee the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning. As a key member of our team, you will play a vital role in driving business growth and improving customer satisfaction.
Key Responsibilities
• Develop and implement strategies to expand scope of EC to include various new channels such as Direct to Business/Retail (D2B/R), Employee Purchase Program (EPP), Student Purchase Program (SPP), Business to Business (B2B / Corporate) and ONDC like projects etc.
• Lead various sub-functions of Retail such as Sales, Channel, RQE, Training, New Store Opening and Visual Merchandising etc.
Requirements
• 3 - 5 years of experience in retail operations management, preferably in the mobile phone industry.
• Understanding of consumer affordability programs, loyalty program and its implementations.
• Practical implementations of Omni channel strategy, knowledge of software systems that enable Omni channel.
• Fluent in English and Mandarin, multi-culture experience (India, China) work experience in both India and China preferred.
Bonus Points

If you have additional skills or qualifications not mentioned above, please let us know how they can contribute to your success in this role. Read more