Senior Officer Private Banking Operations

The Role Responsibilities Identifying errors in documentation received & follow up for closure of the same To ensure that all transactions/activities are efficiently processed and within SLA. To ensure processing errors are identified & reported on time. To improve productivity by over 10% on a year-on-year basis. Ensuring all queries related to the process are sorted out in a timely basis. To ensure appropriate internal controls and procedures are documented and adhered. Should cross-train oneself with other processes in the unit. To ensure quality contributions during new process launch / enhancement in process / systems. Comply with all applicable rules / regulations of the Company / Group policies and adherence to the Group Code of Conduct. Upholding the values of the group and company at all times. Strategy Achieve high levels of productivity and error free processing. Flexible in work priorities to meet business requirements with a constructive attitude. Adherence to Service Level Agreements Contribute in the quality initiative by foreseeing future problems along with preventive action. Work towards achieving high customer satisfaction levels. Business Private Banking Operations Processes Ensure correctness and accuracy of the data that is being processed. Ensure that the data generated from our end is in adherence with laid down procedures. Ensure the lowest possible error rate while processing of data. To adhere and process, as per the instructions in documented procedures. Our Ideal Candidate Any Bachelor Degree with good communication skill